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# IT Support Technician (Part-Time, DMV Area Only)

- **Company:** CMHworks, LLC
- **Location:** United States (Remote available)
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, JIRA, Microsoft Azure, Backup Devices, Microsoft Outlook, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Microsoft OneNote, Networking Basics, Microsoft PowerPoint, Wireless Access Point, Network Routers, Diagnostic Tools, Cloud Platform System, Break Fix, Information Technology, Dropbox, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=71c0b5885f1b09f5

## About the Role

* Operating Systems: Windows and macOS
 * Hardware: PC setup, imaging, printers, scanners, basic networking, access points, routers
 * Software: Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneNote), Active Directory, Exchange
 * Tools: Ticketing systems (e.g., Jira, AutoTask) and remote tools (e.g., LogMeIn, Ninja, Quick Assist)
 * Backup Solutions: OneDrive, Dropbox, Carbonite, or similar

Core Competencies

 * Strong problem-solving skills with attention to detail
 * Ability to manage multiple priorities in a dynamic environment
 * Excellent written and verbal communication skills
 * High level of professionalism, integrity, and accountability
 * Proactive mindset-focused on improvement, not just resolution

How You Work

 * Collaborative team player who values shared success
 * Organized, dependable, and strong in follow-through
 * Calm under pressure and confident in client-facing situations
 * Eager to learn, grow, and take on new challenges

Reporting Structure

## Description

We're seeking a hands-on, solutions-driven IT Support Technician who thrives in a fast-paced environment and enjoys solving real-world technology challenges. This role is ideal for someone who can confidently bridge the gap between technical teams and end users-delivering both exceptional customer service and technical expertise.

Important: This is a part-time job (up to 20 hours per week) and requires local travel to client sites across the DMV area. Only local candidates will be considered.

What You'll Do

Technical Support & Problem Solving

 * Provide remote support to diagnose and resolve hardware, software, and network issues using modern troubleshooting tools
 * Escalate complex issues appropriately while maintaining ownership through resolution
 * Identify recurring issues and recommend proactive improvements to systems and processes

Client-Facing Support

 * Communicate clearly and professionally with clients-translating technical issues into easy-to-understand terms
 * Deliver a high level of customer service, ensuring a consistently positive support experience

On-Site Support

 * Travel locally to client sites for hands-on troubleshooting when needed
 * Install, configure, and maintain end-user systems, networking equipment, and peripherals

Systems & Administration

 * Support Active Directory (user accounts, permissions, access control)
 * Assist with cloud environments (Azure and/or AWS preferred)
 * Collaborate with senior engineers to maintain and improve IT infrastructure

Ticketing & Documentation

 * Manage and update tickets using a structured support system
 * Document solutions, processes, and recurring fixes to enhance team efficiency and knowledge sharing, This role reports to the Senior Operations Manager and works closely with systems administrators and engineering teams.


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