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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Technician I - **Company:** MTN Infrastructure TopCo Blocker, Inc. - **Location:** Charlotte, NC, United States (Remote available) - **Experience:** Starter - **Salary:** $48,714.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Asymmetric Digital Subscriber Line, Border Gateway Protocol, VoIP, Wavelength-Division Multiplexing, Domain Name System (DNS), Ethernet, Enhanced Interior Gateway Routing Protocol, Subnetting, Network Security, Network Architecture, Network Service, Open Shortest Path First (OSPF), Computer Network Operations, Fortinet, Cisco - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=67bcb4accf3bdd99 ## About the Role Segra is searching for a qualified and experienced NOC Technician I to join us in a full-time capacity in either our Charlotte, NC or Columbia, SC network operations centers., * Minimum of 1 year of professional experience in networking support, administration, engineering, or similar. * High School Diploma or equivalent required., * Associate degree or bachelor's degree preferred but not required. * Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.) * Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles * Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers. * Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. * An analytical mindset that appreciates solving problems. * Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people. * Preferred base knowledge of some of the following technologies: * Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet * Network infrastructure, DNS, IP Subnetting * Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP) * Telephony based technologies (TDM, Converged, VOIP, SIP, etc.) ## Description The NOC Technician I will perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services. As a NOC Tech I, you will serve as the first line of defense for monitoring and management of all Segra provided network services. The NOC Tech I is responsible for triaging customers, network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Tech must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. 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