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# Desktop Support Analyst

- **Company:** First American Financial Corp
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Collaborative Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Networking Basics, Remote Access Technology, Single Sign-On, TCP/IP, Wi-Fi Technology, Connectivity Problems, Information Technology, Laptops, Hardware Infrastructure, User Administration, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=273363a74899bb77

## About the Role

* 2+ years of experience in a desktop support or IT helpdesk role.
 * Strong knowledge of Windows and macOS operating systems.
 * Experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices.
 * Familiarity with Active Directory, Microsoft 365, and enterprise security tools.
 * Understanding of networking fundamentals (TCP/IP, VPN, Wi-Fi, DNS, DHCP).
 * Excellent problem-solving skills and attention to detail.
 * Strong interpersonal and communication skills with a customer-centric mindset
 * Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation preferred.

## Description

We are seeking a highly motivated Desktop Support Analyst to join our IT Support team at First American. In this role, you will provide hands-on technical support to employees and be responsible for diagnosing and resolving hardware, software, and network-related issues while delivering outstanding customer service.

What You'll Do:

 * Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and related peripherals in a remote environment.
 * Troubleshoot and resolve hardware, software, and network connectivity issues in a Windows and macOS environment.
 * Assist with user account management, including Active Directory, Single Sign-On (SSO), and Multi-Factor Authentication (MFA).
 * Deploy, configure, and maintain workstations, operating systems, and business-critical applications.
 * Support conferencing and collaboration tools, including Microsoft Teams, Zoom, and other remote access solutions.
 * Document technical issues, resolutions, and processes in the IT service management system (e.g., ServiceNow, Jira Service Management).
 * Escalate complex issues to senior IT staff or relevant teams when necessary.
 * Participate in IT projects such as system upgrades, migrations, and new technology rollouts.
 * Ensure compliance with company IT security policies and best practices.
 * Provide training and guidance to end users on IT policies and tools.


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