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# 1st Level Support / IT Supporter

- **Company:** Amadeus FiRe AG
- **Location:** Frankfurt am Main, Germany
- **Salary:** €36,000.0 - €43,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, User Accounts
- **Published:** July 19, 2026
- **Apply:** https://www.adzuna.de/details/5805643687

## About the Role

* Abgeschlossene IT-Ausbildung oder vergleichbare Qualifikation
 * Erste Erfahrung im 1st Level Support oder IT-Support
 * Gute Kenntnisse in Windows-Umgebungen und Active Directory
 * Erfahrung im Umgang mit Ticketsystemen
 * Führerschein Klasse B sowie Bereitschaft zum Pendeln zwischen zwei Standorten (ca. 15 Minuten Entfernung)
 * Sehr gute Deutschkenntnisse sowie sehr gute Englischkenntnisse in Wort und Schrift

## Description

* Annahme, Bearbeitung und Dokumentation von IT-Tickets im 1st Level Support
 * Onsite-Support für Anwender bei Hard- und Softwareproblemen
 * Unterstützung im Helpdesk sowie bei allgemeinen IT-Anfragen
 * Verwaltung von Benutzerkonten in Active Directory
 * Einrichtung und Betreuung von Druckern
 * Unterstützung im Rahmen des Standortumzugs (IT-Arbeitsplätze, Hardware)


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