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# IT Operations Technician

- **Company:** Lewis James Professional
- **Location:** New Orleans, LA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Networking Basics, Network Monitoring, Virtual Local Area Networks, Computer Network Operations, Peripherals, Wireless Technologies
- **Published:** May 19, 2026
- **Apply:** https://www.lewisjamesprofessional.com/job/4398-it-operations-technician-new-orleans-la-new-orleans-louisiana/

## About the Role

* High school diploma or equivalent required; associate degree, technical certification, or formal IT training preferred.
 * 3-5 years of experience supporting distributed IT environments, infrastructure operations, endpoint support, or technical field services.
 * Strong experience supporting Microsoft Windows, Microsoft 365, printers, peripherals, and common business technologies.
 * Working knowledge of networking fundamentals including wireless technologies, switching concepts, VLAN coordination, IP configuration support, and network monitoring tools.
 * Experience developing or improving operational procedures, technical documentation, and support processes.
 * Strong organizational, troubleshooting, and communication skills with the ability to manage confidential information professionally.
 * Ability to work independently in fast-paced environments, support executive users, mentor junior staff, and manage high-priority technical issues.
 * Valid driver's license with reliable transportation required; flexibility for travel and after-hours maintenance, deployments, and urgent support activities as needed.

## Description

* Provide advanced technical support and troubleshooting for desktop, branch, network, and operational technology issues escalated beyond first-level support.
 * Deliver executive-level technical assistance including device setup, remote access support, conferencing readiness, and rapid issue resolution.
 * Coordinate technology projects related to office expansions, renovations, infrastructure upgrades, equipment deployments, connectivity, and implementation planning.
 * Support network operations including wireless deployments, switch and firewall change coordination, VLAN and IP support, and circuit turn up assistance.
 * Lead endpoint deployment and lifecycle activities including imaging standards, configuration, encryption, deployment, returns, and secure disposal.
 * Utilize ticketing systems to manage support requests while maintaining accurate technical documentation, procedural records, and knowledge base materials.
 * Support branch technologies and peripherals including printers, scanners, telephony equipment, UPS devices, cameras, and connectivity hardware.
 * Identify operational risks, recurring issues, or security concerns and escalate appropriate bank leadership.


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