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# Data Strategy Unit Assistantship, Office of Research, Innovation & Economic Development

- **Company:** The State University of New York
- **Location:** Albany, NY, United States
- **Experience:** Experienced
- **Salary:** $33,280.0 - $41,600.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Data Strategy, Data Management
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=54d5759457abbde1

## About the Role

Excellent written and verbal communication skills
Proficiency with Microsoft Office Suite (Teams, SharePoint, Word, Excel, PowerPoint, Forms)
Ability to work both independently and collaboratively
Basic research and data management skills
Ability to meet deadlines while balancing multiple priorities
Current enrollment as a SUNY student
Ability to work in person at SUNY System Administration in Albany, NY

Preferred:
A 3.0 or better GPA
Upper-level or graduate/PhD student
Ability to work at least three days per week

## Description

The SUNY System Administration Office of Research, Innovation, and Economic Development (ORIED) seeks a Student Assistant. The Student Assistant will report to the Director of Research Data Strategy in ORIED, and will provide operational support for SUNY Research Connect, SUNY's Research Information Management System (RIMS). The assistantship is only open to currently enrolled SUNY students. Graduate and doctoral students are encouraged to apply, and we strongly encourage first-generation college students to apply., Address user support questions and issues:
Log, categorize, and track support requests to ensure timely resolution and accurate documentation of issues.
Respond to researcher and campus administrator inquiries by providing first-level technical troubleshooting and guidance.
Escalate complex or unresolved issues to supervisor or additional support teams following established procedures.

Support ongoing process improvement:
Conduct quality control checks on tickets, documentation, and completed tasks to ensure consistency and accuracy.
Identify recurring issues and propose process improvements to enhance service efficiency and user experience.
Assist with creating or updating user guides, and standard operating procedures.

Gather additional equipment and facilities according to ORIED processes
Learn skills in data management and research communications
Participate in meetings with ORIED staff, campuses, and other key stakeholders


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