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# 1st und 2nd Level Support

- **Company:** DIS AG
- **Location:** Saarbrücken, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology, Laptops
- **Published:** July 19, 2026
- **Apply:** https://www.adzuna.de/details/5803014815

## About the Role

* Erfolgreich abgeschlossene Berufsausbildung im Bereich IT oder eine vergleichbare Qualifikation

Grundkenntnisse mit Ticketsystemen
Idealerweise erste Berufserfahrungen vorzuweisen
Hohes Maß an Administration Kenntnissen
Teamfähigkeit, Lernbereitschaft und schnelle Auffassungsgabe

## Description

* Erste Kontaktperson und direktes Bearbeiten von IT-Kundenanfragen und Störungen

Aufnehmen, dokumentieren und qualifizieren von Client-Anfragen im Ticketsystem
Bereitschaftsdienst
Verantwortung für Wartungsarbeiten
Einrichtung und Verwaltung von IT-Systemen im Windows-Umfeld (Notebooks, Drucker, Netzwerk, Telefone)


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