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# Implementation Engineer | ThousandEyes| Federal

- **Company:** Cisco Systems, Inc.
- **Location:** Durham, NC, United States
- **Experience:** Expert
- **Salary:** $127,100.0 - $210,200.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), JavaScript (Programming Language), Artificial Intelligence, Software as a Service, Cloud Computing, Software Debugging, Monitoring of Systems, Python (Programming Language), Wide Area Networks, Juniper, Web Technologies, Restful APIs, Cisco
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=45ac9df31cbc6814

## About the Role

The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders.

MUST BE UNITED STATES CITIZEN LIVING IN THE UNITED STATES, * A standout"customer firs" attitude

 * Bachelor's or advanced degree in a technical field, or equivalent working experience
 * At least 7+ years working in a customer-facing role
 * Project management and consulting experience mandatory
 * Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )
 * Experience maintaining or implementing LAN/WAN environments
 * Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
 * Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
 * Deep technical acumen
 * Able to prioritize and accomplish tasks in tight timeframes
 * English written and spoken communication skills

Preferred Qualifications

 * Experience with Cloud/SaaS software products is a plus
 * Enjoy a fast-paced, multifaceted environment
 * Outstanding communication and problem-solving skills

## Description

Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

Your Impact
When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform.

You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment.


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