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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AV Systems Operations Specialist (4505) Job #87481 - College of Computing, Data Science, and Society (CDSS) - **Company:** University of California - **Location:** Berkeley, CA, United States - **Experience:** Experienced - **Salary:** $69,826.0 - $94,390.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Encodings, Firmware, Inventory Management Software, Programming Environments, Data Streaming, System Testing, Systems Integration, Scripting, Delivery Pipeline, Reliability of Systems, Cts+ - **Published:** July 15, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17577712?backUrl=%2Fcareer%2F17577712%2FAv-Systems-Operations-Specialist-4505-Job-87481-College-Computing-Data-Science-Society-Cdss-California-Berkeley ## About the Role * 4+ years of experience supporting enterprise AV, UC, classroom technology, or production technology environments. * Strong operational troubleshooting experience with Crestron ecosystems, Zoom Rooms, AV-over-IP systems, DSP platforms (Q-SYS), PTZ camera systems, and enterprise collaboration technologies. * Experience supporting livestreaming, hybrid collaboration, or production workflows. * Experience creating technical documentation, SOPs, and operational processes. * Strong communication, organizational, and stakeholder-support skills. * Ability to manage competing priorities in fast-paced operational environments. * Strong critical thinking and problem-solving skills with the ability to adapt to evolving operational needs. * Bachelor's degree in a related area and/or equivalent experience/training. Preferred Qualifications * CTS certification or equivalent industry certification. * Experience supporting higher education, enterprise collaboration, or large-scale AV environments. * Familiarity with NDI ecosystems. * Experience with lecture capture platforms such as Panopto or Kaltura. * Exposure to AV deployments, commissioning, or systems integration workflows. * Familiarity with scripting, automation, or monitoring integrations. * Exposure to Crestron programming environments or advanced control system workflows. * CTS Preferred * CTS-D Preferred * DM NVX Certified Engineer Preferred ## Description The AV Systems Operations Specialist supports the daily operation, reliability, sustainment, and ongoing enhancement of audiovisual (AV), unified communications (UC), and production technology systems across instructional, collaboration, and event spaces within CDSS. Reporting to the Director of Facilities and Capital Projects, this role supports the operational execution and sustainment of enterprise AV, UC, hybrid collaboration, and production technology initiatives across the organization. This position combines hands-on AV/UC operational support, systems troubleshooting, technical coordination, documentation development, workflow improvement, and cross-functional collaboration. The Specialist helps maintain a stable, scalable, and supportable AV ecosystem while contributing operational and technical input toward evolving initiatives involving Zoom Rooms, AV-over-IP systems, hybrid collaboration technologies, livestreaming workflows, and emerging production environments. Working Conditions: * Primarily on-site position supporting active instructional, collaboration, and event spaces. * Occasional evening or weekend work during major events, deployments, or maintenance windows. * Ability to move AV equipment up to approximately 40 lbs and access equipment racks, ceilings, and service spaces. The ideal candidate is a strong technical generalist who is comfortable operating across AV systems support, enterprise collaboration technologies, operational workflows, production support, and evolving technology initiatives within a fast-paced academic environment. The position supports: * 9 classrooms * 2 lecture halls * 1 event center * 4 extra-large conference rooms * 40 small/medium conference rooms Responsibilities and priorities may evolve based on operational needs, active initiatives, demand for support, and departmental priorities. Visit this website to learn more about the future home of CDSS in the new Gateway Building: http://cdss.berkeley.edu/gateway Application Review Date The First Review Date for this job is: July 27, 2026 - Open until filled Responsibilities 35% AV & Unified Communications Operations: * Provide Tier 2/3 operational and technical support for classrooms, lecture halls, conference rooms, and event spaces. Troubleshoot and support issues involving: * Crestron-controlled environments * DM-NVX and AV-over-IP systems * Zoom Rooms * PTZ camera systems * DSP platforms (Q-SYS) * Wireless microphone and audio systems * Displays and switching infrastructure * UC hardware platforms (Logitech) * Serve as an escalation resource for frontline support teams, student workers, and operational support staff. Monitor and maintain AV and UC system health using platforms such as: * Xyte Device Cloud * Zoom Admin Portal * Logitech Sync * Korbyt * Collaborate with AV engineering, infrastructure, and operational leadership teams to support reliable system operation and operational scalability. 25% Systems Reliability & Operational Support: * Korbyt * Support preventative maintenance and lifecycle management efforts across more than 60 AV-enabled spaces. Assist with: * Firmware updates * System testing and validation * Configuration verification * Inventory tracking * Room standards implementation * Asset management * Configuration backups * Operational documentation Develop and maintain: * SOPss * Troubleshooting guides * Room documentation * Escalation procedures * Operational workflows: Identify recurring operational issues and contribute recommendations toward workflow improvements, operational consistency, and support standardization efforts. 20% Zoom Rooms & Crestron Ecosystem Support: * Support the deployment, maintenance, enhancement, and operational scaling of Zoom Rooms environments across CDSS spaces. Maintain and troubleshoot Crestron-based AV systems, including: * DM-NVX * Touch panels * Room scheduling systems * Control system integrations * Collaboration workflows Collaborate with AV engineering teams, vendors, and integrators on: * System upgrades * Technology rollouts * Operational testing * Deployment readiness Assist with implementation and operational support for enhancements such as: * Collab compute integrations * One Beyond * VIZRT * Hybrid meeting workflows * Zoom Rooms feature expansion * AV-over-IP operational improvements * Provide operational input toward evolving AV and UC standards, support practices, and deployment workflows under departmental leadership. 10% Production & Streaming Support: * Support livestreaming, hybrid events, recordings, lectures, and high-visibility campus events. Operate and maintain production-related systems, including: * Switchers * Encoders * PTZ camera systems * Audio interfaces * Lighting systems * Streaming infrastructure Assist with operational support for evolving production workflows involving: * NDI and Vizrt ecosystems * Hybrid production environments * Lecture capture platforms * Provide light post-production support, including media exports, clipping, audio cleanup, and file preparation. * Coordinate room and production setups for special events, presentations, and executive-facing activities. 10% Training, Documentation & Knowledge Transfer: * Develop scalable training and enablement materials for faculty, staff, and support teams, including quick-start guides, onboarding materials, knowledge base articles, and short training content. * Support train-the-trainer and knowledge transfer sessions for support teams and departmental stakeholders. * Assist users with varying technical backgrounds while promoting consistent room usage and operational best practices. 5% Other Task Assigned ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Cat Herding with Lions and Tigers - Christian Heilmann](https://www.wearedevelopers.com/videos/1785-cat-herding-with-lions-and-tigers-christian-heilmann) - [JSON and Beyond](https://www.wearedevelopers.com/videos/968-json-and-beyond) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event)