> Markdown version of [/jobs/ext/1655150-tier-1-it-service-desk-analyst-hybrid-8am-to-5pm](https://www.wearedevelopers.com/jobs/ext/1655150-tier-1-it-service-desk-analyst-hybrid-8am-to-5pm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier 1 IT Service Desk Analyst - Hybrid - 8am to 5pm

- **Company:** Consulting Solutions LLC
- **Location:** Rock Hill, SC, United States
- **Experience:** Starter
- **Salary:** $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Enterprise Document Management System, Web Browsers, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Network Connections, SAP (Applications), SAP Sales and Distribution, Information Technology
- **Published:** July 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c3cb5411b6d8e01f

## About the Role

Associates degree in Information Technology or equivalent

1-3 years working experience in a Service Desk Role

## Description

* Assures smooth handling of individual problems from call-in through resolution. Practicing Total Contact ownership.
 * Responds to inquiries and service requests for assistance with the organizations computer system or PC's via Phone, E-mail and chat queues.
 * Identifies problems, troubleshoots and provides 1st level technical support for internal customers for the following: Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, Hardware/Software conflicts, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Documentem, etc.)
 * Escalates/Coordinates with 2nd level support to resolve problems when necessary.
 * Assists peers with troubleshooting, SD processes and procedures.
 * Maintains ticket queues by actively communicating with customers and peers.
 * Must be able to act with a sense of urgency and commitment to resolve issues under pressure


## Related Videos

- [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)