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# Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Manawa, WI, United States
- **Experience:** Experienced
- **Salary:** $47,424.0 - $54,912.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Software, Software Systems, ServiceNow IT Service Management, Computer Equipment, Laptops
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=004d57fdae508a87

## About the Role

We are looking for a skilled Desktop Support Analyst to join our team in Manawa, Wisconsin. This long-term contract position offers an excellent opportunity to provide technical assistance and support to end-users in a dynamic and fast-paced environment. The ideal candidate will possess strong troubleshooting skills, exceptional customer service abilities, and proficiency with hardware and software systems., * Minimum of 3 years of experience in desktop support or a related field.

 * Proficiency in troubleshooting Microsoft applications and operating systems.
 * Strong knowledge of PC hardware, including configuration and repair.
 * Familiarity with imaging processes for deploying operating systems and software.
 * Experience with inventory management and asset tagging.
 * Hands-on experience with the ServiceNow ticketing system or similar platforms.
 * Ability to provide technical support to hundreds of end-users in a demanding environment.
 * Excellent communication skills and a customer-centric approach to problem-solving.

## Description

* Troubleshoot and resolve issues related to Microsoft applications and operating systems.
 * Configure, maintain, and repair PC hardware, printers, laptops, and other devices.
 * Prepare and set up equipment for new users, ensuring proper installation and functionality.
 * Perform imaging tasks to deploy operating systems and software efficiently.
 * Manage inventory, including tagging assets and maintaining accurate service records.
 * Utilize the ServiceNow ticketing system to track and resolve user requests effectively.
 * Provide technical support to a diverse group of end-users, ensuring timely and effective solutions.
 * Oversee and maintain approximately 80 iPads in circulation within the organization.
 * Deliver high-quality customer service by addressing user concerns with patience and professionalism.
 * Collaborate with team members to ensure consistent and reliable IT support across the facility.


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