> Markdown version of [/jobs/ext/165618-noc-support-technician](https://www.wearedevelopers.com/jobs/ext/165618-noc-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Support Technician - **Company:** RCN - **Location:** Knoxville, TN, United States - **Contract:** Permanent contract - **Skills:** Cellular Networks, Computer Programming, Data Systems, Project Management Software, Microsoft Office, Citrix Systems, Juniper, Os Ticket, Information Technology, Performance Monitor, Wireless Technologies, Fortinet, Cisco - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=59481536ebaea29d ## About the Role Are you a smart, driven, and curious person who loves working with wireless technology and solving problems? Do you have a mind for software, technology, and communicating? Are you looking to grow your career with great upward trajectory? Do you work hard, have a positive attitude, and are interested in helping others?, RCN Technologies' ideal candidate for this position is someone with a desire to learn and a passion for technology. Someone who is very organized and enjoys getting the details right. This position is for someone who wants a new experience and a new challenge each and every day. * You're eager to work on a great team. You're inspired to help people and businesses connect wherever they are. You want to impact the world positively. You know that good technology can help the company have a positive impact. You're committed to our ethos of #ExpectMore. * Must be well spoken, outgoing, organized, detailed-oriented, dependable, and flexible. * Possess the personality and professionalism to engage with customers and partners successfully. * Positive attitude and desire to work in a rapid-growth professional environment. * Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact. The more technical experience the better, though it is not a requirement. * Communication: Phenomenal phone skills with the ability to convey enthusiasm and energy. You will need to be able convey situations and issues both on-site and over the phone. * Collaboration/Teamwork: Ability to work effectively with others on a common task; taking actions which respect the needs and contributions of others; contributing to and accepting the consensus; negotiating a win-win solution to achieve the objectives of the team. * Adaptability: Ability to adjust to business needs; positively drive change. * Self-Starter/Initiative: Goes beyond expectation; creates opportunities to implement business efficiencies and minimizes problems by anticipating or preparing in advance; seeks out or accepts additional responsibilities. Self-motivated and achievement oriented. * Problem Solving/Critical Thinking Skills: Ability to suspend judgment and validate the situation; must be able to consider multiple perspectives and re-evaluate the situation as new information becomes available. Will need to evaluate situations and make decisions on the spot in some circumstances. Ability to research all angles of an issue to provide the customer with a viable and workable solution. * Attention to Detail: Demonstrates thoroughness in accomplishing tasks; checks work or data to ensure accuracy and completion in maintaining company records., * 1+ years cellular network device management experience preferred (bonus points for cloud management programming and coding experience) * Proven track record as a strong, effective communicator * Knowledge of Wireless Technology, Networking, and Telecommunications preferred * Certifications and/or training preferred for: Cradlepoint, Cisco, Digi, Inseego, Peplink, Juniper, Fortinet, Velocloud, Palo Alto, Citrix * Associates or Bachelors degree preferred in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field * Familiar with Microsoft Office Suite and able to work in Ticketing software and Project Management software, * Ability to comprehend technical concepts and be independently resourceful * Organized and proficient in phone-based triage and support * Assess highly variable situations and find solutions * Maintain a professional appearance and demeanor * Must be a life-long learner * Excellent time management and organizational skills * Excellent written and verbal communication skills * Excellent analytical and problem-solving skills * Ability to work well in teams * Strong work ethic and attention to detail ## Description You'll have many opportunities to develop and grow your career skills and applied experience. In addition to working on impactful projects and having a strong influence on their development and execution, you'll also spend time shadowing team members in other departments. You'll get face-to-face time with the company president and other executives while building relationships and your professional network with leaders throughout the company. You'll have the opportunity to observe meetings with various stakeholders. Your roles and responsibilities will provide skill development and you'll get periodic informal and formal reviews and feedback from your supervisor. You'll also have input on what you want to accomplish during your career., Your seat will have the following roles and responsibilities, though there will be new needs and activities that develop during your time here that you'll be involved with as well: * Cellular Network Device & Data Proactive Monitoring & Maintenance * Cellular Network Device & Data Troubleshooting & Support * Cellular Network Device Provisioning & Programming * Cellular Network Device & Data Tech Support & Projects * Cellular Network Device & Data Systems Maintenance & Lab Testing * Internal Training, Development, & Maintenance It is important that all team members embody RCN's Core Values: Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow. You may perform other duties outside of job description when needed. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. * This position requires the ability to operate a telephone, computer, calculator, copier, fax machine, scanner, and any other office equipment. * Must be able to remain in a stationary position for extended periods of time. * Must be able to walk/stand for extended periods of time. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Code meets connectivity - Developers as the powerhouse of Network API innovation](https://www.wearedevelopers.com/videos/1686-code-meets-connectivity-developers-as-the-powerhouse-of-network-api-innovation) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)