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# Technical Support (Care Guide) for a SaaS Company

- **Company:** LTV PROPERTIES, INC.
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Software as a Service, Shopify
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=89f9a38b1dbfeeef

## About the Role

* At least 1+ years in eCommerce Customer Support and Technical Troubleshooting
 * Proven experience using campaign's SaaS platform or relevant CRMs is highly preferred. Familiarity with Shopify or similar platforms is a must.
 * Exceptional written English skills with a knack for conversational writing (clear, concise, and empathetic). Must have a reliable home office setup with high
 * speed internet (minimum 30 Mbps) and a backup power solution.
 * Has good attendance record and sense of independence
 * High emotional intelligence. You can turn a frustrated customer into a brand advocate through patience and transparency.

Nice to have
Contribute to our self

 * service FAQ Knowledge Base to help customers help themselves.
 * Basic understanding of HTML, and how JavaScript works, A reliable computer (preferably younger than 3 years) and a stable high
 * speed internet connection.
 * Experience working with a SaaS platform
 * A quiet, cozy workspace to handle calls and chats like a pro.



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