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# Solution Engineer

- **Company:** Onit, Inc
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $61,000.0 - $74,000.0
- **Contract:** Permanent contract
- **Skills:** Clean Code Principles, Applicant Tracking Systems, Software as a Service, Data Structures, Python (Programming Language), Machine Learning, Microsoft Office, Performance Tuning, Ruby, Software Engineering, Systems Integration, Gitlab, Information Technology
- **Published:** July 16, 2026
- **Apply:** https://jobs.lever.co/onit/b5720ab9-2adf-4f3c-bf8f-de7695d05af7/apply?lever-origin=applied&lever-source%5B%5D=BuiltInNationwide

## About the Role

* 2+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment
 * Bachelor's degree in Computer Science, MIS or a related discipline or equivalent experience
 * Proficiency in Ruby programming, with a general to advanced level of expertise.
 * Knowledge of Python and its application in software development and support
 * Prior experience working on SaaS implementations/integrations
 * Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.)
 * Demonstrated ability to quickly understand business requirements and expectations
 * Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders
 * Detail-oriented with strong organizational skills
 * Prior experience working on Business Process automation/management tools
 * Excellent Microsoft Office Suite and general documentation proficiency
 * Strong multitasking skills with the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
 * Liquid templating language experience is a plus
 * Experience in the legal industry is a plus, but not required

## Description

As a Solution Engineer at Onit, you will play a critical role in providing exceptional technical support to clients utilizing our suite of products. You will be responsible for troubleshooting and resolving complex technical issues as well as performance optimization, ensuring that our clients have a seamless and successful experience with our solutions. This position offers an exciting opportunity to work cross-functionally with teams across Engineering, Product Management, Global Support, and Professional Services to deliver world-class solutions and customer satisfaction., Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Solution Engineer will have the following responsibilities and duties:

 * Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit's suite of solutions.
 * Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.
 * Ensure seamless client experience by resolving issues and supporting ongoing business needs.
 * Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
 * Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
 * Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit's products to meet business goals.
 * Perform performance optimization of Onit's products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
 * Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements., Lead QA in Treasury Management Solutions: create and execute API, manual, and automated tests; build test strategies and cases; track metrics in JIRA/X-Ray/Confluence; collaborate with developers and product owners; participate in Agile ceremonies; oversee QA processes and reporting.
Top Skills: BitbucketConfluenceCucumberGitIntellijJavaJavaScriptJIRAJunitKarateMongoDBMySQLPostmanPythonSeleniumSQLTestngX-Ray
GitLab

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