> Markdown version of [/jobs/ext/165812-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/165812-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Envestnet, Inc. - **Location:** Denver, CO, United States - **Experience:** Experienced - **Salary:** $66,000.0 - $82,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Spyware, Antivirus Softwares, Confluence, JIRA, Cyber Security, Network Troubleshooting, Remote Desktop Services, User Environment Management, Wi-Fi Technology, Microsoft InTune, Computer Equipment, Information Technology, Deployment Automation - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=29b08dbc948444fb ## About the Role * Bachelor's degree in technology or related subject, or equivalent combination of education and work experience. * 4+ years of experience as a computer support specialist. * Strong aptitude in Windows repairs, spyware and virus removal, hardware, upgrades and troubleshooting. Preference will be given to those with matching macOS experience.[DM1] * Strong interpersonal, customer service skills. * Knowledge of methodology to run computer systems and to troubleshoot computer equipment malfunctions. * Ability to communicate problems with different technical and non-technical groups. * Must maintain confidentiality. Preferred Qualifications: * Jira Service Desk experience preferred. * Prior experience with Intune or Autopilot endpoints preferred. ## Description We're looking for a skilled Technical Support Specialist to join our deskside level 2 support team. In this role, you'll handle escalated issues from our Global Service Desk, troubleshoot hardware and software problems, and provide hands-on assistance. This role is ideal for someone who enjoys solving problems, working collaboratively, and making a direct impact on user experience., * Lead Berwyn-based L2 initiatives, involving the L1 Global Service Desk as necessary. Participate in project teams tasked with executing changes. * Collaborate with Security Operations to enhance both security posture and end-user experience. * Act as a technical escalation point for Level 1 technicians, addressing troubleshooting, process, and procedural queries. * Maintain an inventory of all equipment and software licenses, and work with system administrators and engineering teams on projects and problem resolution as needed. * Manage the onboarding process of new users and create documentation for processes and procedures in the Service Desk on Jira/Confluence. * Generate ad hoc reports for management, including details from Absolute Software, Active Directory, ticket information, and more. * Oversee the Autopilot image process, ensuring it aligns with organizational standards and end-user specifications. * Perform remote and onsite troubleshooting of hardware, software, and networking issues for a range of clients. * Provide Level 2 tech support at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications, and troubleshooting both end-user devices and environmental factors such as WiFi. * Follow the documented escalation process for Level 3 (Solutions) or management assistance. Respond to queries in person, over the phone, by email, or via a remote desktop tool. * Train users on new company-provided applications and assist with problem-solving for supported applications. Suggest training ideas based on interactions from resolving support requests. * Participate in patching and upgrade testing within Intune/EUC admins and document internal procedures. * Follow up with customers to ensure issues are resolved and be available for night and weekend support during critical periods. * Provide AV support for executive presentations and maintain conference room equipment. Additional or different functions may be assigned as needed. * Adherence to and application of Envestnet legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested. * As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)