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# Information Technology Support Specialist | Las Vegas, NV

- **Company:** IMEG Corp.
- **Location:** Las Vegas, NV, United States
- **Salary:** $67,000.0 - $72,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Computer Literacy, Microsoft Office, Software Troubleshooting, Information Technology, Zendesk, User Identification
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=14e910d91dfae478

## About the Role

* High School Diploma, or equivalent, required
 * Experience with desktop operating systems including Windows 10
 * Experience supporting Microsoft Office
 * Good understanding of the organization's goals and objectives
 * Exceptional written and oral communication skills
 * Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
 * Strong documentation skills
 * Occasional after-hours support as needed
 * Prior application support experience
 * Knowledge of basic computer hardware
 * Proficient in Microsoft and MS Office Suite including but not limited to Word, Excel, and Outlook
 * Ability to travel up to 10% with occasional overnight stays

Preferred

 * Associate's Degree, or certificate, preferred
 * Working knowledge of a range of diagnostic utilities preferred

## Description

IMEG is hiring an Information Technology Support Specialist in Las Vegas, NV to help ensure proper computer operations so end users can accomplish organizational tasks. This entry-level role receives, prioritizes, documents, and actively resolves end user help requests, including hands-on desktop support when needed.

You will support day-to-day technology operations by processing tickets in Zendesk, troubleshooting software and hardware issues, documenting resolutions, and escalating issues as needed. The role also helps build a stronger user experience through follow-up support, knowledge base content, and clear, courteous communication with end users., * Field incoming help requests from end users via both telephone and work orders in a courteous manner

 * Process support tickets using Zendesk
 * Document end user identification information and the nature of each problem or issue
 * Build rapport with help desk customers and gather the details needed to troubleshoot issues
 * Prioritize and schedule problems, and escalate issues to the appropriately experienced technician when required
 * Record, track, and document the problem-solving process, including decisions, actions taken, and final resolution
 * Use diagnostic utilities, software updates, drivers, knowledge bases, and online resources to aid in problem resolution
 * Identify and learn the software and hardware used and supported by the organization
 * Perform hands-on desktop fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications
 * Test fixes, perform post-resolution follow-ups, and develop help sheets and knowledge base articles for end users


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