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# IT Desktop Support

- **Company:** Axiom
- **Location:** Pittston, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Software Deployment, TCP/IP, Information Technology, Laptops, Zendesk, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8736ba5a79e1e621

## About the Role

* Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
 * 1-2 years of hands-on experience in a desktop support or helpdesk environment.
 * Experience with dispatching or coordinating IT support is a strong plus.

Technical Skills:

 * Proficiency in supporting Windows and Mac OS environments.
 * Familiarity with Microsoft Active Directory, Exchange, and Office 365.
 * Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).
 * Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).

Preferred Certifications:

 * CompTIA A+, Network+, or Security+
 * Microsoft Certified: Modern Desktop Administrator Associate
 * ITIL Foundation (for process-oriented environments)

## Description

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly-either directly or by coordinating with other technicians-by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users., Technical Support:

 * Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
 * Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
 * Assist with system setups, hardware deployment, and software installations.
 * Perform password resets, account unlocks, and basic user account administration.
 * Maintain documentation of technical procedures and known issues.

Dispatch & Coordination:

 * Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.
 * Act as the central coordinator for all Desktop Support operations-ensuring efficient resource allocation.
 * Follow up on open tickets to ensure resolution and customer satisfaction.
 * Escalate complex or high-priority issues to senior engineers or other IT teams as needed.
 * Track SLA compliance and keep stakeholders informed of ticket status and updates.
 * Create shift handover reports and maintain accurate logs of ongoing issues.


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