> Markdown version of [/jobs/ext/1658458-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1658458-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Marine, Inc - **Location:** Nicholasville, KY, United States - **Experience:** Experienced - **Salary:** $43,680.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Computer Networks, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, SQL Databases, Wide Area Networks, Wi-Fi Technology, Software Licensing, ServiceNow IT Service Management, Peripherals, Information Technology, Laptops, User Accounts - **Published:** July 8, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17507055?backUrl=%2Fcareer%2F17507055%2FIt-Support-Specialist-Kentucky-Nicholasville ## About the Role * Strong analytical, diagnostic, and problem-solving skills, with the ability to resolve escalated technical issues independently. * * Excellent communication skills (verbal and written) and a customer-service mindset when working with end users. * Ability to prioritize and manage multiple open tickets in a fast-paced environment. * Solid working knowledge of Windows operating systems, Microsoft 365, and common business applications. * Basic understanding of networking concepts (Wi-Fi, VPN, LAN/WAN). * Strong organizational skills and attention to detail in documentation and ticket tracking. * Ability to work independently and collaborate with partners from various organizations on different projects. * Occasional evening and weekend availability is required to support a rotating on-call schedule. EDUCATION & EXPERIENCE * Bachelor's or associate degree in computer science, information technology, or a related field. * Minimum 2 years of relevant IT support experience, including progression from Tier 1 help desk to more advanced (Level 2) troubleshooting. MINIMUM QUALIFICATIONS * Intermediate knowledge of Windows OS support, Active Directory, and Microsoft 365 administration. * Experience working with an IT ticketing/help desk system. * Valid US Driver's License PREFERRED QUALIFICATIONS * CompTIA A+ or Network+ Certification * Basic SQL knowledge or certification, Must meet Marine Solutions' Employment Eligibility Requirements. All applicants must be authorized to work in the United States without the need for sponsorship now or in the future. ## Description * Serve as a the primary contact point for help desk tickets, resolving issues. * Diagnose and troubleshoot hardware, software, network, and connectivity issues across desktops, laptops, mobile devices, and peripherals. * Manage user accounts, permissions, and access through Active Directory and Microsoft 365. * Image, configure, and deploy new computers, devices, and software. * Support and maintain the IT ticketing system, ensuring tickets are documented, tracked, and resolved within expected timeframes. * Assist with network troubleshooting, including Wi-Fi, VPN, and LAN connectivity issues. * Maintain accurate records of IT assets and software licenses. * Provide basic support for SQL databases and in-house applications, escalating complex development needs as appropriate. * Document solutions and contribute to an internal knowledge base to support other IT staff and reduce repeat issues. * Assist with onboarding/offboarding of employee technology and accounts. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)