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# ServiceNow Engineer- Hardware & Software Asset Management (HAM / SAM)

- **Company:** Forged Fiber 37
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $132,000.0 - $198,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Configuration Management Databases, Information Systems, Data Integrity, Information Technology Operations, Inventory Management Software, System Center Configuration Manager, Software Asset Management, Systems Integration, Flexera, Microsoft InTune, Information Technology, Casper Suite, Cloud Connectors, Data Management, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=459b9b575b5a3a23

## About the Role

The ideal candidate has hands-on ServiceNow HAM/SAM experience, strong CMDB fundamentals, and the ability to partner with IT, Procurement, Finance, and Security stakeholders to operationalize asset governance at scale., * Bachelor's degree (BS/BA) desired in Information Technology, Information Systems, or Computer Science. 3+ years of related experience. Certification is required in some areas.

 * 3+ years of hands-on experience in:
*

 + ServiceNow platform configuration and architecture
 + HAM and SAM modules, experience supporting asset lifecycle processes
 + Strong understanding of CMDB and CSDM concepts
 + Familiarity with asset discovery and inventory tools and integration

## Description

Seeking a ServiceNow Hardware and Software Asset Management (HAM/SAM) Engineer to build and mature our enterprise asset lifecycle capabilities on the ServiceNow platform. This role will be responsible for configuration, optimization, and ongoing support of HAM and SAM modules, ensuring accurate asset data, license compliance, and integration with discovery and procurement systems., ServiceNow Platform Engineering

 * Configure, enhance, and support ServiceNow HAM and SAM modules, including lifecycle workflows from request through retirement
 * Maintain asset data integrity across CMDB, HAM, and SAM, ensuring alignment with CSDM standards
 * Design and implement asset-related workflows, approvals, notifications, and automations
 * Support asset lifecycle use cases including procurement, deployment, transfers, returns, and disposal

Asset Discovery & Integrations

 * Manage and support integrations with discovery and inventory tools (e.g., Flexera, SCCM, Intune, Jamf, cloud connectors)
 * Monitor and remediate data quality issues related to asset feeds and normalization
 * Partner with technical teams to resolve discrepancies between discovered data and ServiceNow records

Software Asset Management & Compliance

 * Support license models, entitlement management, and reconciliation processes
 * Assist with compliance reporting and audit readiness for software publishers
 * Develop and maintain SAM dashboards and reports to track compliance, risk, and cost optimization

Reporting, Analytics & Governance

 * Build and maintain operational and executive dashboards for HAM/SAM KPIs
 * Support governance processes related to asset standards, lifecycle controls, and data stewardship
 * Contribute to documentation, knowledge articles, and operational runbooks

Stakeholder Collaboration

 * Work closely with IT operations, procurement, finance, and security teams
 * Support business initiatives requiring accurate asset data and lifecycle visibility

Provide guidance and support to process owners and operational teams

What We Look For in a Candidate

Forged Fiber's culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We're looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.


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