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# Amazon Connect Developer, Consultant

- **Company:** Deloitte T.T.L.
- **Location:** Nashville, TN, United States
- **Salary:** $87,000.0 - $160,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Interactive Voice Response, Customer Interaction Management (Software), Common Desktop Environments, IBM Rational Unified Process, Oracle (Applications), Scrum Methodology, Systems Development Life Cycle, Cloud Services, Salesforce.Com, SAP (Applications), Systems Integration, Amazon Connect, Information Technology, Amazon Lex
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=16955536d9791ac5

## About the Role

Do you have experience in Technical solutions implementation?, Do you have a Bachelor's degree?, * 3+ years of overall experience in IT/software delivery, including delivering enterprise contact center or cloud solutions end-to-end

 * 1+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
 * Bachelor's degree in Computer Science, Engineering, or equivalent work experience
 * Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
 * Limited immigration sponsorship may be available

Preferred :

 * Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
 * Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
 * Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
 * Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
 * Telephony/SIP and contact center migration experience
 * AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
 * Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

## Description

As an Amazon Connect Developer, you'll be a hands-on contributor for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and collaborate closely with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization.


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