> Markdown version of [/jobs/ext/1659249-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/1659249-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - **Company:** SISL Global - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Software Applications, Software Suite, Audio Video Distribution, Desktop Computing, Issue Tracking Systems, Jabber, Microsoft Office, Network Connections, Smart Devices, Windows Desktop, Diagnostic Tools, Computer Equipment, Information Technology, Extreme Programming, Laptops, Network Server, Windows Client - **Published:** July 13, 2026 - **Apply:** https://www.jobleads.com/es/job/e388a9c39cd3a0e84aa9923eaaf839542 ## About the Role * Bachelor's Degree or equivalent in Computer Science or related field. * CompTIA A+ and Microsoft Certified Professional (MCP) or equivalent. * Minimum of 18 months of IT experience. * Experience with Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, and helpdesk ticketing systems. * Mobile device management including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory. * Proven analytical, troubleshooting, and problem-solving skills. * Proven ability to multi-task, prioritize effectively, and meet SLAs. * Excellent communication, relationship-building and internal customer service skills. * Adaptable and flexible in a fast-changing industry and work environment. * Willing to work off-hours and weekends when required for projects or emergency support. ## Description The Band 2 - Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides break/fix, fault diagnosis and resolution, offering fault analysis to customers' core operating systems and platforms, and provide desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years' experience in Windows Desktop support., * Provide first/second level contact and problem resolution for customer issues. * Work with vendors to remediate complex AV issues as needed. * Provide timely communication on issue status and resolution. * Maintain ticket updates for all reported incidents. * Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications. * Strong knowledge of macOS and support for Apple Mobile and Mac OS users. * Install, upgrade, support and troubleshoot printers and computer hardware. * Perform general preventative maintenance tasks on computers, laptops, printers. * Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment. * Use diagnostic tools to troubleshoot problems related to network connectivity and workstation hardware/software. * Demonstrate broad IT knowledge with basic understanding of networks, servers, audiovisual systems, smart devices and telecoms. * Work in a project-based environment requiring flexibility and teamwork; perform other duties as assigned., In addition, the Band 2 Technician will mentor and assist Band 1 technicians and provide support to Band 3 Engineers in resolving tickets. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)