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# IT Support Specialist

- **Company:** Robert Half
- **Location:** San Diego, CA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems
- **Published:** July 15, 2026
- **Apply:** https://dejobs.org/x/x/01B364B4EFC24560A571A1067714A3AF/job/

## About the Role

* Working knowledge of Active Directory for user account and access-related support.

 * Hands-on experience supporting Microsoft Windows and Windows 10 systems.

 * Ability to perform basic troubleshooting for hardware, software, and connectivity issues.

 * Familiarity with managing and updating service desk tickets in a structured support process.

 * Strong communication skills with the ability to explain technical solutions clearly to end users.

 * Ability to prioritize multiple support requests and maintain attention to detail in a fast-paced setting. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for an IT Support Specialist to provide dependable technical assistance for end users in California. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and account access issues while delivering a strong support experience. The role focuses on maintaining smooth desktop operations, responding to service requests efficiently, and helping employees stay productive in a Microsoft-based environment., * Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users.

 * Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance.

 * Manage user account support tasks within Active Directory, including access updates and basic account administration.

 * Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed.

 * Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records.

 * Assist with setup, configuration, and ongoing support of end-user devices to ensure reliable daily operation.

 * Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution. Requirements * Experience providing help desk or desktop support in an IT environment.


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