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# Help Desk Technician (On-Site)

- **Company:** Weller Truck Parts
- **Location:** Wyoming, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Software Engineering, Information Technology, User Administration, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8693ff62d48be8fc

## About the Role

Are you passionate about technology and love helping people? We're looking for a customer-focused Help Desk Technician to join our team as we support a mix of desk workers, warehouse users, and shop-floor devices. You'll be the first point of contact for associates across our facilities, helping keep operations running by resolving technical issues quickly and professionally. If you have excellent customer service and troubleshooting skills with expertise in Windows, Microsoft Office 365, and user account management, we want to hear from you!, * Associate's degree or actively pursuing a degree in Computer Science/Information Technology (or a similar field) is preferred.

 * Two years of successful experience as a Help Desk Technician is required
 * Strong troubleshooting skills and knowledge of Windows operating systems, Microsoft Office 365, and Active Directory.
 * Excellent customer service skills and a professional demeanor.
 * Ability to handle multiple tasks and prioritize effectively.
 * Strong written and verbal communication skills.

Physical Requirements:

 * Extended periods of sitting.
 * Extended periods of mouse and keyboard use.
 * Occasionally lift up to 35 pounds.

## Description

* Provides first-level support and troubleshooting for Windows operating systems, Microsoft Office 365, our custom ERP, and other related technologies.
 * Manages and maintains user accounts, including setting up new accounts, password resets, and permissions management in Active Directory.
 * Diagnoses and resolves technical hardware and software issues.
 * Assists users with general IT inquiries and provide guidance on best practices.
 * Documents and tracks issues and resolutions in the help desk ticketing system.
 * Escalates complex issues to higher-level support or specialized teams as necessary.
 * Conducts user training sessions and create documentation as needed.
 * Maintains a high level of customer service and professionalism in all interactions.
 * Communicates effectively with users to ensure their needs are met in a timely and efficient manner.
 * Stays current with new technologies and advancements in IT to provide the best possible support.
 * Regular attendance is an essential function of the position.
 * Performs other duties as assigned.


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