> Markdown version of [/jobs/ext/1659709-mobile-device-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/1659709-mobile-device-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mobile Device Help Desk Analyst - **Company:** DMI Digital Management Inc - **Location:** Baltimore, MD, United States - **Salary:** $159,980.0 - $165,000.0 - **Contract:** Permanent contract - **Skills:** Databases, Wireless Devices, User Accounts - **Published:** July 21, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17647857?backUrl=%2Fcareer%2F17647857%2FMobile-Device-Help-Desk-Analyst-Maryland-Baltimore ## About the Role Education and Years of Experience: a Bachelor's Degree preferred ## Description Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end users. * Responsible for activating new user accounts and performing initial setup for email, calendar, contacts, etc. * Responsible for maintaining all wireless databases, inventories, audits, supplies, accessories, Employee Acknowledgement forms, and adhering to all related State policies and procedures. * Responsible for processing and distributing all end users' wireless invoicing and personal usage summary. * Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other processes assigned. * Coordinate with Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades. * Provide technical assistance for all wireless equipment. * Other job-related duties as assigned. * Provide clear day-to-day direction to staff. * Point Of Contact (POC) to handle day-to-day work-related issues. * Identify and provide training as needed. * Provide regular or as-needed updates/reports to MTA - IT Department Manager. * Ensure all Telecommunication Service Requests (TSRs) are handled in a timely manner., + Work is performed in normal office settings and at users' work sites. When at users' sites, the work may involve exposure to electrical wires and outlets, and safety procedures must be strictly followed. The work may require moving computers and printers weighing up to 50 pounds. Employee may need to occasionally work at other locations and may need to use a state or personal vehicle, as necessary. * Equipment Used: + In most cases, a state issued computer will be the team members' main tool for daily job performance. In addition, a hand-held mobile device (smart phone) is also required for this position. Hand tools may occasionally be necessary to repair hardware. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [Dev Digest 189: Open Phones, Be the Messenger and the USB-C of AI](https://www.wearedevelopers.com/magazine/639-dev-digest-189-open-phones-be-the-messenger-and-the-usb-c-of-ai) - [Dev Digest 203: Play 90s Games, Don't Return to Office & Manage Agents](https://www.wearedevelopers.com/magazine/683-dev-digest-203-play-90s-games-don-t-return-to-office-manage-agents) - [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)