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# Technical Support Analyst 4

- **Company:** Stellar Professionals
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JIRA, Software as a Service, Issue Tracking Systems, Salesforce.Com, System Testing, Appian, Low-code, Zendesk, User Administration, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/1a917067-f2d8-420c-bee7-94c0e137ae2a

## About the Role

* 8+ Years of IT Support: Extensive experience in application support, technical help desk, or customer-facing technical support., * 8+ Years of System Testing: Hands-on experience testing complex workflows and system functionality.
 * Strong Translation Skills: Exceptional ability to translate complex technical concepts into clear, patient, and user-friendly instructions.
 * Regulatory/Gov Support (Highly Desired): Experience supporting government, regulatory, compliance, or licensing-driven systems.
 * Ticketing Systems: Familiarity with ticketing platforms like ServiceNow, Jira, or Freshdesk.

## Description

This is a critical, high-impact position assisting users with a modern digital licensing and case-management platform., * Work Arrangement: 100% Onsite (5 days a week, Monday Friday)

 * Interview Process: Strictly In-Person Only (No virtual options; candidates must be willing to interview on-site)

What You Will Do (Day-to-Day)

 * Primary Support: Act as the first point of contact for external users navigating a modern digital application portal.
 * Triage & Resolve: Diagnose, troubleshoot, and resolve user-reported system and workflow issues, escalating to development teams when necessary.
 * System Testing: Conduct routine quality checks and test new system features to ensure business needs are met.
 * Guide & Document: Create user-friendly quick-start guides, FAQs, and manage requests using standard ticketing systems., * 8+ Years of SaaS / Low-Code Platform Support: Proven experience supporting SaaS or low-code/no-code applications (e.g., ServiceNow, Appian, Power Platform, Salesforce).


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