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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VP, Autonomous IT Solution Adoption and FDE - **Company:** ServiceNow - **Location:** Santa Clara, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $291,500.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Configuration Management Databases, Data Infrastructure, Servicenow - **Published:** July 2, 2026 - **Apply:** https://jobs.smartrecruiters.com/ServiceNow/744000135548859-vp-autonomous-it-solution-adoption-and-fde- ## About the Role To be successful in this role you have: * 15+ years of experience delivering transformative IT products and solutions in a combination of large scale and high growth environments. * Deep domain experience in IT Service Management, Operations Management and Data Foundations including CMDB. * Proven experience in AI driven solution transformations. * Extensive experience building reference architectures to accelerate and scale customer outcomes. * Extensive experience working closely with product in product feedback loops to design in-product nuances that accelerate customer adoptions. * Practitioner-Product mindset with deep intimacy navigating complex customer environments AND building products. * Customer-facing experience demonstrated impact at scale; executive-level customer relationship building is essential. * High tolerance of ambiguity by operating in gray zones without absolutes. * Extensive experience leading and extending highly experienced product managers and creating a collaborative, belonging and career fulfilling, team-based environment operating at high velocity motions. * Excellent communication skills and ability to engage with technology leadership, CTOs and Enterprise Architects . We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations. Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, enterprise challenges in AI era. ## Description We seek a VP of Solutions and Forward Deployed Engineering (FDE) to be a part of the management team for the largest business at ServiceNow. The role will drive strategic customer engagements, reference architectures and adoption motions working cross-functionally across ServiceNow with inbound and outbound PMs and with Go To Market functions. The role will oversee a team of accomplished subject matter experts across IT service management, operations, data foundations and AI. This position reports to the SVP and GM for Service Operations. The ideal candidate is someone who has a blend of practitioner and builder experience in IT domain delivering high impact solutions in real customer environments and scaling them through reference architectures and in-product adoption capabilities. We are looking for proven leaders who can work across the organization to deliver desired outcomes. What you get to do in this role: * Create winning solution strategies and reference architectures leveraging AI in partnership with cross-functional leadership. * Work collaboratively with product teams across technology domains to launch new solutions and features. * Partner with Go To Market teams to deliver business impact through strategic customer engagements and adoption motions., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. ## Related Videos - [How Visionary Leaders Drive Transformation](https://www.wearedevelopers.com/videos/1701-how-visionary-leaders-drive-transformation) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Events like RSAC Get You CISOs. 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