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# IT Technical Support - Cybersecurity

- **Company:** City of Fort Worth
- **Location:** Fort Worth, TX, United States
- **Experience:** Experienced
- **Salary:** $75,689.0 - $95,796.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Cyber Security, Information Systems, Supervisory Control and Data Acquisition (SCADA), Virtual Private Networks (VPN), Laboratory Information Management Systems, Network Security, Security Software, Security Information and Event Management, Wide Area Networks, Transport Layer Security, Computer Network Operations, Performance Monitor, Vulnerability Analysis
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d3a5800e60a1b8af

## About the Role

We're looking for a clear communicator who can work with both technical and non-technical audiences, deliver excellent customer service, and thrive in a fast-paced 24/7 operational environment.

The ideal candidate is a strong collaborator who can manage multiple priorities, support leadership with reporting, troubleshoot effectively, and apply best-practice Cybersecurity principles across Water Department networks and critical systems., * Bachelor's Degree from an accredited college or university with major coursework in Cybersecurity, Information Assurance, Management Information Systems, or a related field

 * Two (2) years of responsible experience in information system technical support work such as cybersecurity, operating systems, networking, server backup and recovery, or related fields

Preferred Qualifications:

 * Experience with tools such as SIEM, EDR, IDP, or Antivirus
 * Security or networking certifications (Security+, CySA+, CCNA Cybersecurity)
 * Experience handling end-user security alerts and unusual activity
 * Experience with firewall/security platforms
 * Experience supporting audits and compliance assessments
 * Experience with SSL/VPN connectivity
 * Experience with network operations, asset inventory, and desktop/helpdesk support
 * Municipal or water utility

## Description

* Assist in implementing, maintaining, troubleshooting, and securing wireless, local, and wide-area networks and video surveillance systems
 * Implement and support network security infrastructure, including firewalls, VPNs, and multi-layer security solutions
 * Support core business processes and departmental systems
 * Provide customer help desk and PC support
 * Maintain and monitor cybersecurity tools for utility business and SCADA networks; assess vulnerabilities across systems such as VMS, access control, meter-to-cash, and LIMS
 * Support security audits, system health checks, vulnerability assessments, and performance reporting
 * Analyze and optimize logging systems to identify anomalies and reduce false positives


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