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# Senior Consultant Microsoft Dynamics 365 Customer Service (all genders)

- **Company:** adesso SE
- **Location:** München, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Microsoft Dynamics CRM, Automation of Marketing, Microsoft Dynamics
- **Published:** July 19, 2026
- **Apply:** https://www.adzuna.de/details/5803010292

## About the Role

* Erfahrung: Du verfügst über 3-5 Jahre Erfahrung bei der Umsetzung von Microsoft Dynamics 365 Projekten mit guten Kenntnissen im Customizing von MS Dynamics Customer Service (u.a. Power Virtual Agent, Customer Voice und Teams Voice).
 * Service KPIs: Gängige Service KPIs sind dir geläufig
 * Anforderungserhebung: Du hast gute Kenntnisse in der Anforderungserhebung.
 * Marketing Automation: Erste Erfahrung mit Marketing Automation oder ein hohes Interesse daran
 * Agile Projekte: Du hast Erfahrungen in agilen Projekten.
 * Sprachkenntnisse: Sehr gute Deutsch- und gute Englischkenntnisse



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