> Markdown version of [/jobs/ext/1663063-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/1663063-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** Insight Global - **Location:** Fort Worth, TX, United States - **Experience:** Experienced - **Salary:** $85,280.0 - $106,080.0 - **Contract:** Permanent contract - **Skills:** Software Applications, IBM System I, IBM DB2, SQL Databases, Database Tools and Utilities - **Published:** July 14, 2026 - **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/texas/fort-worth/application-support-analyst/job-551476/ ## About the Role 4+ Years Experience supporting enterprise-level application software system(s) in the IBM iSeries environment. Familiarity with IVR and payment processing experience 2 years experience creating reports and data extracts using query tools (i.e. DB2 Query for iSeries) or SQL as supported by DB2 for IBM iSeries. Knowledge of Central Square (Superion/SunGard/HTE) Naviline software or similar application for Utility Billing. Demonstrated knowledge of Utility Billing processes, work flows, and procedures. ## Description This large Utility Service Division is seeking to hire an IT Technical Support Analyst II -- Utility Billing in its IT Section. Working as part of a team, you will be expected to perform duties associated with the maintenance and support activities required by our Utility Billing applications and related systems. You will also provide support to end-users to resolve system issues. We currently are working 5 days onsite in Fort Worth. Duties entail: Develop and maintain a comprehensive knowledge of the Utility Billing System applications and how they are used in our environment. Provide technical and application support and assistance for Utility Billing application users and related systems through in-person and remote support utilizing phone, email and remote tools. Create reports and data extracts using query tools or SQL as supported by DB2 for IBM iSeries. Perform problem isolation, definition, resolution and follow-up for system, application, and customer issues. Install, upgrade, configure, test and maintain third party software applications. Perform planning, testing, and implementation of system, application, and hardware upgrades. ## Related Videos - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Data Fabric in Action - How to enhance a Stock Trading App with ML and Data Virtualization](https://www.wearedevelopers.com/videos/253-data-fabric-in-action-how-to-enhance-a-stock-trading-app-with-ml-and-data-virtualization) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Can This Elephant Dance? IBM Bob and the Future of AI-First Software Development](https://www.wearedevelopers.com/videos/100256-can-this-elephant-dance-ibm-bob-and-the-future-of-ai-first-software-development) - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know)