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# System Support Specialist

- **Company:** R.E. Mason
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Network Protocols, Software Tools, Laptops
- **Published:** July 21, 2026
- **Apply:** https://www.beyondcharlotte.com/job.asp?id=3328034189&tx=KK1313FFG&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Excellent communication and customer service skills
 * Tech savvy with strong problem-solving skills
 * Ability to diagnose and resolve basic technical issues
 * Ability to follow detailed instructions
 * Time management skills
 * Teamwork
 * This is a fulltime onsite role.

Required Education and Experience

 * 2+ Years of hands-on experience in a help desk role using a ticketing system
 * Experience troubleshooting PC issues
 * Experience with Windows 10/11
 * Ability to troubleshoot Microsoft 365
 * Experience assisting end-users with IT challenges
 * Understanding of basic cyber security principles

Preferred Experience/Competencies

 * Associates Degree or equivalent experience
 * CompTIA A+ Certification helpful but not required
 * Basic understanding of networking protocols and network troubleshooting techniques
 * Experience using a ticketing system and a knowledgebase

Physical Requirements

 * Standing
 * Walking
 * Sitting
 * Kneeling
 * Reaching Overhead
 * Climbing
 * Pushing and Pulling
 * Lifting - 50 pounds
 * Using a Computer
 * Using a Telephone
 * Driving

## Description

This position is a System Support Specialist supporting internal customers. This role is part of a small team and is expected to work hands-on to solve problems and execute small projects as well as assisting others on the team, especially less experienced staff.

The successful candidate would be a highly communicative, detail oriented, career minded individual, with the ability to multitask. Must be customer service oriented with a positive attitude, always willing to tackle any task and go the extra mile. This role includes troubleshooting hardware and software, assisting users with day-to-day software and computer functions, and setting up new systems.

Specific Responsibilities

 * Serve as the first point of contact for customers seeking IT assistance
 * Resolve helpdesk tickets, escalating to others as needed
 * Setup and deploy end-user systems according to our checklist standards
 * Support and maintain laptops, workstations, and printers
 * Troubleshooting and assisting users with Microsoft Office and other end-user software tools
 * Document findings and solutions
 * Train computer users
 * Work on small projects as assigned
 * Manage inventories of laptops and peripherals
 * Support AV systems in conference rooms
 * Assist end users with phone system issues


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