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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Services Engineer, Named Accounts - **Company:** MongoDB - **Location:** Palo Alto, CA, United States - **Experience:** Starter - **Salary:** $90,000.0 - $176,000.0 - **Contract:** Permanent contract - **Skills:** C (Programming Language), Java (Programming Language), JavaScript (Programming Language), Amazon Web Services, Systems Engineering, Microsoft Azure, C Sharp (Programming Language), C++ (Programming Language), Cloud Computing, Computer Networks, Databases, Relational Databases, Database Servers, Linux, Domain Name System (DNS), Memory Management, Identity and Access Management, Python (Programming Language), Kerberos (Protocol), Lightweight Directory Access Protocols (LDAP), MongoDB, Node.Js, NoSQL, Operational Databases, Performance Tuning, Ruby, TCP/IP, Transport Layer Security, Google Cloud, Cloud Platform System, Caching, Pathing, Golang - **Published:** July 16, 2026 - **Apply:** https://dejobs.org/x/x/E63DBDECE3C7418E85C7DE8DCEA2B188/job/ ## About the Role MongoDB Technical Services Engineers for Named Accounts, as part of the Premium Services team within Technical Services, will use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. They are experts in one or more components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers., You should have 7+ years of database industry experience deploying and managing operational production databases at scale, both on premise and in the cloud. We encourage you to apply even if you've never used MongoDB before. We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. It's crucial for every candidate to check off at least 50% of these boxes: * Experience building and maintaining complex, mission-critical production database systems * Monitoring and Alerting * Backup and Recovery * Security * Data modeling and schema design * Performance tuning * Solutions architecture * Understanding of and experience with Cloud architectures, specifically: Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS) * Customer management - passionate about being in a customer-facing technical role, showcasing ownership of technical success, and prioritizing customer work * Stakeholder management - experienced in communicating effectively and in a timely manner with various stakeholders on matters important to them internally and externally, influencing decisions, and calibrating communication style for different audiences * Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting * Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.) * Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching * Experience analyzing issues holistically, from the application tier, through the database, down to the storage * Genuine desire to help people * Ability to think on your feet, remain calm under pressure, and solve problems in real-time * Able to read code, with basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc. * Desire and ability to rapidly learn a wide variety of new technical skills * Strong teamwork * Willingness and ability to get help from team members when required, and the good judgment to know when to seek help * Ability to work independently as well as cross-functionally to ensure customer needs are being met Bonus Points * Experience managing large scale databases (e.g. RDBMS, NoSQL) * Experience with authentication systems such as LDAP, Kerberos, AD * Experience using or managing MongoDB Success Measures * In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training * In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam * Within 6-12 months, you will be a part of the Premium Services team within Technical Services and you will be expected to be the primary point of contact for customers and be managing their MongoDB needs independently ## Related Videos - [Protector Of The Realm](https://www.wearedevelopers.com/videos/591-protector-of-the-realm) - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [Leveraging Real time data in FSIs](https://www.wearedevelopers.com/videos/806-leveraging-real-time-data-in-fsis) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Tomorrow's cloud data platforms - fully managed database-as-a-service (DBaaS)](https://www.wearedevelopers.com/videos/254-tomorrow-s-cloud-data-platforms-fully-managed-database-as-a-service-dbaas) - [Database Magic behind 40 Million operations/s](https://www.wearedevelopers.com/videos/748-database-magic-behind-40-million-operations-s) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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