> Markdown version of [/jobs/ext/166346-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/166346-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Brio Water Technology, Inc. - **Location:** Hacienda Heights, CA, United States - **Experience:** Expert - **Salary:** $70,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, Business Systems, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Software Deployment, Wi-Fi Technology, ServiceNow IT Service Management, Break Fix, Peripherals, Information Technology, Laptops, Zendesk, Servicenow, User Accounts - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4f0a70f3dd63e218 ## About the Role Do you have experience in Customer communication?, * 5+ years of experience in an IT support, help desk, or desktop support role. * Strong hands-on troubleshooting skills for Windows-based environments and common business applications. * Experience working with IT ticketing systems (e.g., Jira Service Management, Freshservice, Zendesk, ServiceNow, etc.). * Basic understanding of Active Directory, Microsoft 365, and endpoint management. * Familiarity with networking fundamentals (DNS, DHCP, VPN, Wi-Fi). * Strong customer service mindset with the ability to support non-technical users. * Good organizational skills and attention to detail. * Ability to prioritize and manage multiple support requests. * IT certifications (A+, Network+, Microsoft) are a plus but not required. ## Description We are excited to offer an opportunity for an IT Help Desk Technician to join our team. This hands-on technical role is responsible for providing day-to-day IT support to end users, troubleshooting hardware and software issues, and supporting the implementation and maintenance of IT systems and tools. The ideal candidate is customer-focused, technically capable, and eager to grow their skills while contributing to a reliable and responsive IT support operation. What you'll do * Provide Tier 1 and Tier 2 technical support for end users across hardware, software, and business applications. * Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals. * Support user accounts, access, and permissions in Active Directory, Microsoft 365, and other business systems. * Log, track, and update support requests in the IT ticketing system, ensuring accurate documentation and timely resolution. * Escalate complex or unresolved issues to senior IT staff when appropriate. * Assist with system rollouts, application deployments, upgrades, and patches. * Support onboarding and offboarding activities, including hardware setup and system access. * Follow defined IT support processes, SLAs, and service standards. * Maintain IT asset inventory and assist with equipment tracking and lifecycle management. * Provide clear, professional communication to end users throughout the support process. * Contribute to knowledge base articles and technical documentation. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)