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# Network Security Engineer

- **Company:** Capgemini
- **Location:** Columbia, SC, United States
- **Salary:** $70,508.0 - $160,380.0
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Cyber Security, Disaster Recovery, Network Security, Identity Services Engine, Fortinet, Ddos, Cisco, Servicenow
- **Published:** July 22, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3329306945&tx=FJ5552FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Network Security Platforms: Palo Alto, Cisco FMC/FTD, ASA, Fortinet, Cisco ISE, DDoS solutions
 * Hands on expertise in the above mentioned Network security tools
 * Should be a Technical Manager working alongside the broader offshore / nearshore team
 * Security Operations Governance (Incident, Request, Change)
 * ServiceNow / ITSM process governance (inferred from delivery model; not explicitly cited)
 * Governance Risk & Compliance fundamentals
 * Business Continuity Planning and Disaster Recovery fundamentals

B. Delivery Leadership Competencies

 * Managed Services governance execution
 * Escalation handling & crisis leadership
 * Service improvement planning and execution
 * Offshore delivery coordination

C. Client-Facing Competencies

 * Executive/stakeholder communication
 * Conflict resolution and expectation management
 * Consultative engagement mindset

D. Transformation & Innovation

 * Automation opportunity identification
 * Continuous improvement mindset
 * Operational maturity uplift

## Description

* Own daily service cadence (DSTUM / operational reviews) ensuring progress tracking and issue resolution.
 * Drive adherence to SLA, ticket lifecycle quality, and change management governance.
 * Ensure execution consistency across incidents, service requests, and changes with clear accountability.

B. Client & Stakeholder Management

 * Serve as the single point of accountability (SPOC) for onsite client interactions.
 * Lead client communication for escalations, major changes, and service reviews.
 * Translate client expectations into actionable delivery plans for offshore teams.
 * Own critical incident response and escalation handling, including root cause analysis and recovery governance.
 * Drive corrective action plans and track closure of service improvement initiatives.
 * Identify recurring operational inefficiencies and initiate Service Improvement Plans (SIP) .
 * Lead adoption of automation and efficiency initiatives (e.g., firewall policy automation)
 * Improve process maturity, documentation standards, and SOP adherence.

C. Audit, Risk & Compliance Alignment

 * Support audit readiness across Network Security, BCP/DR, and IT Risk domains.
 * Ensure documentation accuracy, evidence management, and control adherence.
 * Manage risk identification and mitigation actions.

D. Resource & Capability Management

 * Align resource skills with service demand and complexity.
 * Drive onboarding readiness, cross-skilling (e.g., Cisco ISE), and knowledge transfer plans.
 * Ensure adequate senior coverage for critical operations.

E. Change & Release Leadership

 * Implement ( as needed ) but otherwise oversee critical changes and release support activities ensuring minimal disruption.
 * Balance agility (urgent asks) with governance and compliance discipline.


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