> Markdown version of [/jobs/ext/166527-level-1-it-support-engineer-msp](https://www.wearedevelopers.com/jobs/ext/166527-level-1-it-support-engineer-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 1 IT Support Engineer - MSP - **Company:** 724IT LLC - **Location:** San Diego, CA, United States - **Salary:** $58,240.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Microsoft Outlook, Dynamic Host Configuration Protocol, Common Desktop Environments, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Routing, Remote Service Software, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wi-Fi Technology, Connectivity Problems, Sonicwall, Laptops, Fortinet, Gsuite - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=168ba213cb798a69 ## About the Role Do you have experience in macOS?, 2+ years of hands-on IT support experience in a business or MSP environment required. Academic-only experience or home lab experience alone is not sufficient for this role. · Strong understanding of Windows 10/11. · Basic networking: IP, DNS, DHCP, gateways, Wi-Fi. · Microsoft 365 user-level support or Google Workspace. · Comfortable with phone and remote support tools. · Strong written and verbal communication. · Ability to pass a full criminal and financial background check (required due to our client base in financial services, law enforcement, and regulated industries) Preferred Skills · Experience with ConnectWise Automate and ConnectWise Manage, or similar RMM/PSA tools (Datto RMM, NinjaOne, Kaseya, Syncro, Atera). · Exposure to WatchGuard firewalls or similar SMB firewall platforms (SonicWall, Fortinet, Meraki) · Networking beyond the basics - TCP/IP, routing, VLANs, switches, and wireless. · CompTIA A+, Network+, or similar certifications (or in progress) · Experience with Dell/HP/Lenovo hardware, macOS, iOS/Android mobile devices, and common business printers. ## Description As an MSP Support Technician, you'll be part of our front-line support team in our San Diego office. You'll handle incoming tickets, phone calls, and remote support for end users, and you'll work closely with senior engineers on more complex issues. You'll also occasionally visit client sites - sometimes independently, sometimes alongside a senior engineer. This is a live production support role. We're looking for someone who can independently handle common desktop, Microsoft 365, and network connectivity issues from day one, and who knows when and how to escalate. This is not an entry point for learning basic IT concepts from scratch. Responsibilities · Act as the first line of support for client users (phone, email, and remote). · Occasionally go onsite to client locations independently or with a senior engineer. · Troubleshoot and resolve issues with Windows 10/11 desktops & laptops. · Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) or Google Workspace. · Troubleshoot basic networking (Wi-Fi, printers, IP phones, VPN, connectivity, switches). · Log, update, and document all tickets accurately in RMM/PSA tools. · Install and configure PCs, peripherals, and software. · Escalate issues to Level 2 with clear, detailed notes. · Assist with maintenance tasks (updates, health checks, onboarding/offboarding). · Occasional voluntary after-hours or on-call work available; compensation discussed during interview. · Visit client sites as needed for hands-on work. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)