> Markdown version of [/jobs/ext/1665937-technical-support-analyst](https://www.wearedevelopers.com/jobs/ext/1665937-technical-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Rocklin, CA, United States - **Salary:** $37,440.0 - $41,600.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Cyber Security, Information Systems, Computer Literacy, Local Area Networks, Software Systems, Wide Area Networks, Computerised Systems, Information Technology - **Published:** July 18, 2026 - **Apply:** https://dejobs.org/x/x/A5E444AA33BA47309849BFDF848DFAFA/job/ ## About the Role * Associate degree in a technical or computer related field of study, or equivalent related experience * 2-5 years of related work experience * Help desk or customer support environment supporting various hardware, software and personal computer tools (1 year). * Problem management and knowledge base tools (1 year). * Retail Point of Sale systems and or computing systems (1 year) Required Knowledge, Skills and Abilities. * Ability to communicate clearly and concisely, both orally and in writing. * Ability to handle multiple tasks. * Ability to work in a fast-paced and changing environment. * Ability to work as part of a team. * Ability to deliver customer service to users with various levels of computer knowledge. * Ability to work with users of various levels of computer knowledge. * Strong technical aptitude and troubleshooting skills Skills Help desk support, Help desk, Windows 10, Customer service, Service desk, Troubleshooting, Support, Windows Top Skills Details Help desk support,Help desk,Windows 10,Customer service,Service desk Additional Skills & Qualifications Cyber Security Background is preferred for these roles. ## Description This job contributes to first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Responds to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and distribution centers nationally. Models and acts in accordance with Williams-Sonoma Inc's guiding principles., * Assists in identifying trends in continuing hardware, software or systems problems. * Documents user problems, resolution, and new solutions for future reference using EHD tools and resources. * Maintains regular and consistent attendance and punctuality. * Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment. * Refers user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)