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# Workday Production Support Engineer

- **Company:** Genesis10
- **Location:** Chandler, AZ, United States
- **Experience:** Expert
- **Salary:** $125,237.0 - $141,877.0
- **Contract:** Temporary contract
- **Skills:** Application Programming Interfaces (APIs), JIRA, CA Workload Automation Ae, Unix, Middleware, Monitoring of Systems, Oracle (Applications), Release Management, Workday Integrations, PL-SQL, Systems Integration, Web Services, Workday Training, Scripting, Enterprise Software Applications, Data Ingestion, System Availability, Workday HCM, Workday Business Process, Information Technology, Workday Studio, EIB, Splunk, Data Inconsistencies, Dynatrace, Workday
- **Published:** July 22, 2026
- **Apply:** https://www.dice.com/job-detail/b0142052-d155-4867-82fb-a2a85babb88a

## About the Role

* 7+ years of IT experience in production support with exposure to Level 2 support activities
 * Experience supporting Workday HCM and Workday VNDLY in a production environment
 * Strong understanding of Workday business processes, security, reporting, and integrations
 * Hands-on experience with Splunk Enterprise (queries, dashboards, data onboarding) and Dynatrace monitoring tools
 * Experience troubleshooting Workday integrations using Enterprise Interface Builder (EIB), Workday Studio, Core Connectors, or APIs is preferred
 * Experience working with Oracle/Advanced PL/SQL, Unix/Linux, and Autosys (JIL scripts)
 * Understanding of Incident, Problem, Change, and Release Management processes
 * Excellent verbal and written communication, interpersonal, and stakeholder management skills
 * Strong problem-solving, analytical, reasoning, and critical thinking skills
 * Ability to work independently and collaborate effectively within a global support organization

Desired skills:

 * Experience supporting Workday VNDLY, contingent workforce management, and vendor onboarding processes
 * Knowledge of Workday integrations, APIs, web services, and middleware platforms
 * Familiarity with JIRA and ITSM Remedy
 * Experience with automation, scripting, and operational task simplification
 * Workday certification(s) in HCM, Integrations, or VNDLY is a plus

## Description

This role is part of the Production Services team, responsible for the day-to-day operations, support, and stability of the Workday platform, including Workday VNDLY. The ideal candidate will have hands-on experience supporting Workday applications, monitoring enterprise environments with Splunk and Dynatrace, troubleshooting production issues, and ensuring high availability of critical HR and contingent workforce systems., * Provide production support for Workday HCM and Workday VNDLY, ensuring platform stability, performance, and availability

 * Troubleshoot and resolve Workday production issues, including integrations, business processes, security, and data inconsistencies
 * Monitor Workday integrations and application health using Splunk Enterprise and Dynatrace
 * Build and maintain dashboards, alerts, and reports using Splunk Enterprise to support application and infrastructure visibility
 * Configure and maintain Splunk and Dynatrace monitoring solutions
 * Implement full-stack monitoring, including logs, metrics, and traces
 * Support Workday VNDLY integrations with Workday HCM and third-party vendor management systems
 * Identify production failure scenarios and create incident, enhancement, and problem tickets
 * Analyze recurring production issues and recommend permanent fixes and process improvements
 * Identify vulnerabilities and opportunities for improvement, and maintain operational metrics to drive continuous improvement
 * Take ownership of escalations and perform troubleshooting, root cause analysis, research, and issue resolution
 * Perform analytical, technical, and administrative work in planning, supporting, and maintaining enterprise applications and related infrastructure
 * Serve as an escalation point for unresolved production incidents, service requests, and application issues
 * Diagnose and troubleshoot business process issues, security access problems, integration failures, and data inconsistencies
 * Assist in testing and deploying Workday updates and releases, ensuring minimal business disruption
 * Collaborate with HR, Procurement, business stakeholders, and cross-functional technical teams to support Workday and VNDLY production operations


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