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# Full-Time IT Support Specialist - Bossier City

- **Company:** General Dynamics Information Technology
- **Location:** Bossier City, LA, United States
- **Salary:** $47,778.0 - $64,626.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Databases, Issue Tracking Systems, Internet Services, Network Troubleshooting, Software Troubleshooting, Database Tools and Utilities
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=688a8b41d0bd49b1

## About the Role

* High school diploma or G.E.D.
 * One (1) or more years of customer service or other telephone experience
 * Louisiana residency living within a 60-mile radius of our Bossier City facility
 * Must be able and willing to work any full-time shift
 * Ability and willingness to work and train onsite as required
 * Must be eligible to obtain a public trust clearance
 * Access to high speed wired internet connection
 * Access to a quiet work environment free from distractions, * Associate's degree or equivalent in a related field of study
 * Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
 * Previous experience working with a contact center management database
 * Previous experience working with a ticketing system, #TSSCE

#VAESDEG

#TSSCE

#MilitaryHiring

#HiringVeterans

#MilitarySpouseEmployment

#HireOurHeroes

Work Requirements

Years of Experience

1 + years of related experience

 * may vary based on technical training, certification(s), or degree

## Description

At GDIT, people are our differentiator. As a Full-Time IT SUPPORT SPECIALIST, you will be trusted to utilize your root cause analysis and problem-solving skills to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS).

A typical day will include:

 * Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
 * Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolved
 * Utilizing troubleshooting techniques to resolve hardware, software, and network issues
 * Documenting incident status and solutions in incident database tools
 * Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records


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