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# IT Help Desk Leader

- **Company:** Intuitive Research and Technology
- **Location:** Huntsville, AL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, Windows Servers, Networking Basics, Microsoft SharePoint, Software Troubleshooting, Computer Equipment, User Accounts
- **Published:** July 15, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17583561?backUrl=%2Fcareer%2F17583561%2FIt-Help-Desk-Leader-Alabama-Huntsville

## About the Role

* BS or BA degree
 * 5 years of IT support experience
 * Experience coordinating or leading help desk operations
 * Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, SharePoint, and networking fundamentals
 * Experience supporting desktop hardware, software, printers, mobile devices, and user accounts
 * Strong troubleshooting, customer service, communication, and organizational skills
 * Some travel required
 * Must have the ability to obtain and maintain a security clearance

Desired

 * Microsoft certifications
 * CompTIA A+ or equivalent experience
 * Experience administering Microsoft Windows Server environments
 * Experience with Information Assurance or Information Security
 * Knowledge of DFARS and CMMC compliance requirements

## Description

We are seeking an IT Help Desk Leader to coordinate day-to-day help desk operations while providing advanced technical support for end users. This role serves as the primary escalation point for complex hardware, software, and network issues, helping ensure timely resolution of support requests and a high level of customer service. The Help Desk Leader will also assist with improving support processes, mentoring team members, and maintaining a reliable and efficient IT support environment. The ideal candidate is a strong technical problem solver with excellent communication skills, attention to detail, and the ability to prioritize multiple tasks. This position provides technical leadership and guidance to the help desk team but does not include direct supervisory responsibilities.


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