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# IT Operations Reporting Analyst

- **Company:** Infosys
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Program Optimization, Data Validation, Data Mining, Operational Data Store, Information Technology, Data Analytics, Software Version Control
- **Published:** July 16, 2026
- **Apply:** https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25633&siteid=5439&PageType=JobDetails&jobid=2248014

## About the Role

A collaborative spirit and excellent communication skills.
Ability to handle complex incidents and implement resolutions
A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
The ability to work with cross-functional teams, Hands on experience with Reporting tools, JIRA/Horizon, Remedy ITSM .

Experience with Reporting platforms, enterprise data repositories, operational data layers to perform data extraction, analysis, KPI reporting, governance reporting, trend analysis, and executive dashboard creation., Data Extraction and Analysis
Data Validation & Reconciliation
Data Quality Reviews
Root Cause & Trend Analysis, * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

 * This position may require relocation and/or travel to work/project location.
 * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

## Description

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:

Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise


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