> Markdown version of [/jobs/ext/1667124-user-helpdesk-bonn](https://www.wearedevelopers.com/jobs/ext/1667124-user-helpdesk-bonn). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# User Helpdesk - Bonn

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Bonn, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Information Technology
- **Published:** July 31, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=368401

## About the Role

Abgeschlossene Berufsausbildung im IT-Bereich oder eine vergleichbare Qualifikation Erste Erfahrung im IT-Support von Vorteil Kenntnisse in Windows, MS Office und Netzwerktechnik Serviceorientierte und lösungsorientierte Arbeitsweise

## Description

1st-Level-Support für IT-Anwender und Fehleranalyse Bearbeitung und Dokumentation von IT-Störungen und Serviceanfragen Installation und Konfiguration von Hard- und Software Schulung und Beratung von Nutzern zur IT-Anwendung


## Related Videos

- [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [German Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/328-german-business-culture-and-etiquette)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)