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# IT Help Desk Tier 1

- **Company:** Country Club
- **Location:** Richmond, VA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, Data Security, Email Production, Issue Tracking Systems, Virtual Private Networks (VPN), Office Suite, Azure Active Directory, TCP/IP, User Provisioning Software, Web Navigation, Wi-Fi Technology, Peripherals, Computer Equipment, User Administration
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cf784e879e4f1f44

## About the Role

Do you have experience in macOS?, Do you have a High school diploma or GED?, * Basic understanding of cybersecurity best practices

 * Familiarity with Microsoft 365, email platforms, and common office applications
 * Strong communication and customer service skills
 * Ability to troubleshoot issues logically and follow documented procedures Ability to work independently and collaboratively within a team, * High school diploma or equivalent required; Associate degree or IT coursework preferred
 * Basic knowledge of Windows and/or macOS operating systems
 * Experience with ticketing systems (e.g., Northstar, Clearsky)
 * Basic understanding of networking concepts (Wi-Fi, VPN, TCP/IP)
 * Exposure to Active Directory, Azure AD, or similar user management tools
 * IT certifications such as CompTIA A+ preferred 1-2 years of experience in IT support, help desk, or customer service

## Description

The Country Club of Virginia is seeking a reliable, customer-focused IT Help Desk Technician to provide first-level technical support across multiple departments. This position is essential in ensuring smooth daily operations and delivering high-quality service to employees and members., * Serve as the first point of contact for IT support requests via phone, email, ticketing system, or in person

 * Troubleshoot, diagnose, and resolve basic hardware, software, and connectivity issues
 * Install, configure, and maintain desktop/laptop computers, peripherals, and standard applications
 * Assist users with password resets, account access, and basic system navigation
 * Document issues, troubleshooting steps, and resolutions in the ticketing system
 * Escalate unresolved or complex issues to Level 2 or higher support teams
 * Support technology used in dining outlets, banquet operations, golf operations, and administrative offices
 * Follow established IT policies, procedures, and service-level agreements (SLAs)
 * Provide basic training and guidance to users on common IT tools and best practices
 * Deliver courteous, professional customer service at all times
 * Adhere to club policies regarding data security, confidentiality, and acceptable technology use Assist with onboarding and offboarding tasks, including equipment setup and access provisioning


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