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# IT-Support Specialist / IT-Service Desk - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Systems Integration, User Administration
- **Published:** July 31, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=367171

## About the Role

Abgeschlossene IT-Ausbildung (z.?B. Fachinformatiker Systemintegration (m/w/d)) oder vergleichbare Erfahrung Erfahrung im IT-Service oder Helpdesk-Support Kenntnisse in Windows-Umgebungen und Office 365 Kundenorientierung, Kommunikationsfähigkeit und Belastbarkeit Sehr gute Deutschkenntnisse, Englischkenntnisse wünschenswert

## Description

1st-Level-Support bei Soft- und Hardwarefragen (Ticketsystem, Remote-Zugriff) Einrichtung und Betreuung von Arbeitsplätzen (Windows, MS Office, Endgeräte) Unterstützung bei Netzwerkproblemen, Benutzerverwaltung und Rechtevergabe Zusammenarbeit mit dem 2nd-Level-Support bei komplexeren Störungen Dokumentation und Pflege von Systeminformationen


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