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# Genesys Cloud SME

- **Company:** Paladin, Inc
- **Location:** Fort Worth, TX, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Application Programming Interfaces (APIs), Program Optimization, Computer Telephony Integration, System Configuration, Systems Integration, Genesys, Electronic Medical Records, Call Tracing
- **Published:** July 16, 2026
- **Apply:** https://www2.jobdiva.com/candidates/myjobs/openjob_outside.jsp?a=9xjdnwimzf3x52r33w0q5hwdgewoez0087ft76rtwb349ckvp7vk4xwzjwdq6p0e&from=COMP&id=28861406&SearchString=&StatesString=&t=1784207037508

## About the Role

* Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform.
 * Required Experience: 3 years Expert-level Genesys Cloud CX experience (this is the primary requirement).
 * Hands on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration.
 * Experience integrating Genesys Cloud with Epic EMR, including CTI, screen pops, and data passing.
 * Strong background with Genesys Workforce Management (WFM) and Quality Management (QM) modules.
 * Experience with Genesys Cloud APIs, data actions, reporting, troubleshooting, and platform optimization.
 * Previous experience supporting a healthcare environment with knowledge of HIPAA and call-recording compliance is highly preferred.

## Description

* This role is solely focused on Genesys Cloud CX. Needing an inhouse Genesys Cloud SME to assist with Genesys cloud migration.
 * Seeking a true Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform.


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