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# Incident Manager

- **Company:** Hcltech
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Routing, Web Services, Data Logging, Scripting, Cloud Platform System, Client Side Scripting, Servicenow
- **Published:** July 22, 2026
- **Apply:** https://www.buscojobs.com.es/incident-manager-en-madrid-ID-364959821

## About the Role

We're seeking someone who not only excels at managing major incidents and driving ITIL processes but can also actively improve the ServiceNow platform through configuration, scripting, automation, and administration.
xcskxlj
If you have a combination ofIncident Management leadershipandhands?on ServiceNow technical expertise, we'd love to connect.
#J-*****-Ljbffr

## Description

Opportunity: ServiceNow Incident Manager (Process + Platform)Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora.Employment Type: Full-TimeCompany: HCL TechAbout the RoleWe are looking for an experiencedServiceNow Incident Managerwho combines strongITIL Incident Management expertisewithhands?on ServiceNow Administration & Developmentskills.This is a hybrid role where you'll spend approximately50% of your time driving Incident Management processesand50% enhancing the ServiceNow platformthrough administration, automation, and configuration.You'll act as the bridge between Operations, Engineering, and Platform teams to ensure critical incidents are managed effectively while continuously improving and automating ServiceNow capabilities.Key ResponsibilitiesOwn the end?to?end Incident Management process following ITIL best practices.Act as theMajor Incident Manager (MIM)for critical production incidents.Lead incident bridges and coordinate cross?functional technical teams.Drive incident lifecycle management from logging to closure.Prepare operational reports, dashboards, and executive?level communications.Manage escalations and stakeholder communications during high?impact incidents.ServiceNow PlatformAdminister and maintain the ServiceNow ITSM platform.Configure and support Incident, Problem, and Change Management modules.Develop and maintain:Business RulesClient ScriptsScript IncludesFlow Designer workflowsConfigure forms, templates, notifications, and automation logic.Implement automated incident creation, routing, and resolution workflows.Manage user roles, groups, ACLs, and platform security.Develop reports, dashboards, and Performance Analytics.Support REST/SOAP API integrations with external tools.What We're Looking ForWe're seeking someone who not only excels at managing major incidents and driving ITIL processes but can also actively improve the ServiceNow platform through configuration, scripting, automation, and administration.xcskxljIf you have a combination ofIncident Management leadershipandhands?on ServiceNow technical expertise, we'd love to connect.#J-*****-Ljbffr


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