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# Product Support Engineer 1

- **Company:** Parsec Corp
- **Location:** Vigo, Spain
- **Contract:** Permanent contract
- **Skills:** Testing (Software), ASP.NET, Amazon Web Services, Application Notes, Microsoft Azure, Cloud Computing, Microsoft SQL Server, Regression Testing, Enterprise Software Applications, Material UI, Information Technology, Server Operating Systems & Platforms, Windows Client
- **Published:** July 12, 2026
- **Apply:** https://www.jobleads.com/es/job/e0c9b9373345a7cb6ed15fe90417f10c0

## About the Role

* Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field
 * 2+ years of experience in software support or development
 * Strong experience with:
 * Microsoft SQL Server
 * Windows client and server operating systems

Preferred Experience

 * Cloud platforms (Azure or AWS)
 * Software testing frameworks
 * Manufacturing, MES, or process automation environments, * Strong analytical and troubleshooting skills
 * Detail-oriented with excellent documentation habits
 * Strong written and verbal communication skills
 * Comfortable working in a fast-paced, customer-driven environment
 * Collaborative mindset with global teams
 * Willingness to participate in rotating on-call and extended shift coverage
 * Eager to learn and grow technical depth across enterprise manufacturing systems
 * Variable bonus based on company and individual performance
 * Flexible vacation time

## Description

As a Product Support Engineer I, you'll provide high-quality technical support to customers and partners using the TrakSYS platform. This role is ideal for someone who is technically strong, customer-focused, and excited to deepen their expertise in MES, manufacturing systems, and enterprise software support.

You'll work closely with customers, internal support teams in the U.S. and Spain, and engineering partners to troubleshoot issues, support upgrades, contribute to testing, and help improve documentation and knowledge sharing across the organization.

This position requires flexibility to support 24/7 operations, including rotating coverage for weekends and extended shifts (up to 12 hours)., Platform and Application Support ( 70%)

 * Provide Level 2 product support for both the TrakSYS platform and implemented solutions
 * Diagnose and resolve platform and application issues
 * Troubleshoot production applications built by Parsec Professional Services under managed services SLAs
 * Respond to alerts, triage incidents, and elevate to Level 3 or Engineering when needed
 * Create examples and demonstrations of TrakSYS features (including light customization such as reports or UI components in ASP.NET)
 * Document incidents, root causes, and corrective actions

Upgrades and Testing ( 10%)

 * Assist with functional and regression testing
 * Identify, document, and report defects

Documentation and Knowledge Sharing ( 10%)

 * Create and maintain Knowledge Base articles
 * Document new and existing TrakSYS features
 * Develop Application Notes, Technical Guides, deployment instructions, and troubleshooting runbooks

Learning and Continuous Improvement ( 10%)

 * Learn and apply Parsec's support methodologies and tools
 * Stay current on TrakSYS platform features and updates
 * Build expertise in MES concepts, manufacturing workflows, and support technologies


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