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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** Softwriters, Inc. - **Location:** Pittsburgh, PA, United States - **Salary:** $120,000.0 - $202,500.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, System Configuration, Error Codes, Microsoft SQL Server, Windows Servers, SQL Databases, Software Troubleshooting, B2b Software, Api Management - **Published:** July 24, 2026 - **Apply:** https://www.jofdav.com/jobs/58967094-application-support-analyst ## About the Role * Bachelor's degree and/or equivalent education and experience in a computer, software, or a related field * Experience in troubleshooting software application and workflow process problems * Demonstrated problem-solving capabilities and a proven passion for providing top-notch service to all customers * Ability to empathize with frustrated customers as well as handle difficult conversations and interactions * High technical aptitude - ability to quickly learn new software, technologies, and skills * Ability to work both independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment * Exceptional critical thinking and excellent multi-tasking skills * Dependable and proficient attention to detail * Resourceful and able to take ownership of and follow through on client issues until resolution is achieved * Ability to effectively communicate and coordinate with peers and Senior Management when required * Excellent verbal and written communication skills with the ability to speak effectively in interpersonal situations * Strong organizational skills, attention to detail, and technical judgment * Availability to work various shifts between 8:30 a.m. and 8:00 p.m. * Availability to participate in non-business hours on-call rotation (once every 5-8 weeks) Preferred * Familiarity with LTC pharmacy workflows or healthcare technology environments * Experience with API integrations and Microsoft Windows server environments * Prior experience in a SaaS or B2B software support role * Working knowledge of MSSQL beyond basic querying What Sets You Apart * Genuine passion for solving complex technical problems and delivering top-notch customer service * Resourcefulness and ownership mentality - you follow issues through to resolution without needing detailed supervision * Ability to operate effectively in a fast-paced, dynamic environment both independently and collaboratively * Strong interpersonal skills that build trust with customers and teammates alike * Proactive use of AI tools and modern resources to work smarter and resolve issues faster, Join a team where your expertise drives meaningful impact across a mission-driven healthcare technology company. We're looking for someone who is curious, collaborative, and excited to grow with us. ## Description We're seeking an Application Support Analyst to join our high-performing support team and serve as a trusted technical resource for our customers and IT partners. In this role, you will own the full support lifecycle - troubleshooting, configuring, deploying, and upgrading API integrations and services across complex Microsoft Windows environments - while delivering an exceptional customer experience at every touchpoint., * Troubleshoot, diagnose, and resolve software problems promptly and professionally, educating users on resolutions * Research technical issues, error codes, and software bugs, then follow up directly with customers offering recommendations and action plans * Handle technical queries using SQL (MSSQL) and resolve issues related to integrations and services * Escalate cases appropriately when customer satisfaction is at risk and engage the right resources to drive resolution * Fully document each client issue and resolution to support team knowledge and continuity * Participate in the on-call support rotation, including ad hoc evening and off-hours coverage * Contribute to special projects that improve the operating efficiency of technical and application support ## Related Videos - [ Your Code Is the Sales Team Now](https://www.wearedevelopers.com/videos/100327-your-code-is-the-sales-team-now) - [Brewing Tea over the Internet](https://www.wearedevelopers.com/videos/697-brewing-tea-over-the-internet) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Exploring the Power of gRPC-Gateway for Writing RESTful Services](https://www.wearedevelopers.com/videos/2072-exploring-the-power-of-grpc-gateway-for-writing-restful-services) ## Related Articles - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)