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# Senior CCaaS Solution Architect

- **Company:** CYNET SYSTEMS INC.
- **Location:** Lincoln, NE, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, JIRA, Microsoft Azure, Cloud Computing, Microsoft Dynamics CRM, Microsoft Software, Salesforce.Com, Systems Integration, Amazon Connect, Api Management
- **Published:** July 10, 2026
- **Apply:** https://www.careerjet.com/jobad/us4704e14bb27ff8f43e22d83503020612

## About the Role

* 10 to 15 years of experience in Contact Center / CCaaS architecture.
 * Hands on experience with multiple CCaaS platforms such as NICE CXone, Client Cloud, Amazon Connect, and Microsoft CCaaS.
 * Strong expertise in IVR & customer journey design.
 * WFM solutions experience.
 * REST/API integrations experience.
 * Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics).
 * Solid understanding of cloud platforms (AWS / Azure / GCP).
 * Good knowledge of security, compliance, and data privacy in cloud contact centers., * NICE CXone certification.
 * Experience with AI driven contact center capabilities.
 * Exposure to Quality Management (QM).
 * Familiarity with Agile delivery and Jira.

## Description

* Design end to end CCaaS solutions, including IVR journeys, omnichannel flows, and customer experience design.
 * Lead customer workshops to gather requirements and propose best fit CCaaS solutions.
 * Architect and integrate Workforce Management (WFM), reporting, and analytics.
 * Design and govern API based integrations with CRM and enterprise systems.
 * Create high level and detailed architecture, call flow, and integration diagrams.
 * Support on prem to CCaaS migration and cloud transformation initiatives.
 * Provide architectural leadership, estimates, and guidance to delivery teams.


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