> Markdown version of [/jobs/ext/1676517-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/1676517-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** Ontario, CA, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Software, Microsoft Office, Networking Basics, Remote Service Software, Information Technology, Laptops, Mobile Computing - **Published:** July 28, 2026 - **Apply:** https://www.juju.com/job/00000000gk8pah ## About the Role * Follow established security standards, support procedures, and company technology policies in all support activities. Requirements * 2+ years of experience in desktop support, help desk, or a comparable technical support position. * Working knowledge of Microsoft Windows environments, including Windows 10 administration and troubleshooting. * Experience using Active Directory, service desk ticketing platforms, and remote support tools. * Familiarity with Microsoft Office applications and general desktop software support. * Strong analytical thinking and troubleshooting skills with the ability to resolve issues efficiently. * Clear communication skills and the ability to support users professionally in a fast-paced environment. * Ability to manage multiple requests independently while maintaining accuracy and responsiveness. * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; CompTIA A+, Network+, or similar certifications are a plus. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description Description We are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user assistance, maintaining reliable desktop and mobile computing environments, and helping employees stay productive through timely issue resolution. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a practical approach to managing hardware, software, and user access. Responsibilities: * Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, printers, and other workplace technology. * Set up, configure, maintain, and troubleshoot operating systems, business applications, and end-user hardware. * Track IT assets by keeping equipment records current and monitoring device assignment and inventory status. * Support employee onboarding and offboarding by preparing accounts, issuing equipment, and recovering technology as needed. * Record incidents, solutions, and recurring fixes in ticketing systems and internal documentation resources. * Work closely with broader IT teams to escalate unresolved issues and help drive timely resolution of more complex problems. * Assist users with connectivity issues and provide support for basic network and server-related needs when required. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)