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# Tier 1 Helpdesk Technician

- **Company:** Intermountain Farmers Association (IFA)
- **Location:** Salt Lake City, UT, United States
- **Experience:** Starter
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Software Applications, JIRA, Multi-Factor Authentication, Issue Tracking Systems, Microsoft Office, Networking Basics, Remote Service Software, TeamViewer, ServiceNow IT Service Management, Connectivity Problems, Information Technology, User Administration, Servicenow
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1474645803ed35d8

## About the Role

* Education: High school diploma or GED required. An associate's degree in Information Technology or a related field is preferred.
 * Experience: 0-2 years of experience in an IT support or helpdesk environment is required; internships count.
 * Technical Skills:
*

 + Familiarity with Windows 10/11 operating systems.
 + Proficiency with Microsoft Office Suite or Microsoft 365.
 + Experience with a ticketing system (e.g., ServiceNow, Jira).
 + Basic knowledge of Active Directory and Microsoft 365 Admin Center for password resets and user account management.
 + Understanding of basic networking concepts.
 * Soft Skills:
*

 + Exceptional communication skills, both written and verbal.
 + Excellent problem-solving and analytical abilities.
 + Strong customer service orientation and a patient, professional demeanor.
 + Ability to work effectively both independently and as part of a team.
 + Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

Bonus qualifications

 * CompTIA A+ or other relevant technical certifications.
 * Experience with remote support tools (Atera, Splashtop, Anydesk, etc.).

## Description

* Serve as the first point of contact for technical support requests via phone, email, and ticketing system.
 * Diagnose, troubleshoot, and resolve basic technical issues related to desktop computers, laptops, mobile devices, printers, point of sale peripherals, and software applications.
 * Assist users with password resets, account access with multi-factor authentication, and basic network connectivity problems.
 * Install, configure, and deploy new IT equipment and software as directed.
 * Accurately record, update, and document all support requests and resolutions in the IT ticketing system.
 * Escalate complex or unresolved issues to Tier 2 support or other appropriate teams when necessary.
 * Contribute to the internal knowledge base by creating and updating support documentation.
 * Maintain a high level of customer service and follow up with users to ensure timely resolution and satisfaction.


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