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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Savant Technologies LLC - **Location:** Woodstock, GA, United States - **Experience:** Experienced - **Salary:** $48,000.0 - $67,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Dynamic Host Configuration Protocol, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Domain Name System (DNS), IP Addressing, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Remote Access Technology, Azure Active Directory, Virtual Local Area Networks, VPN Clients, Wi-Fi Technology, Scripting, Connectivity Problems, Sender Policy Framework (SPF) - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e5bccd881a675de5 ## About the Role · Familiarity with Microsoft AD, Microsoft 365 administration and Azure AD · Understanding of networking fundamentals (VPN, IP addressing, DNS/DHCP) · Ability to follow documented procedures and contribute to knowledge base updates · Ability and drive to work in a fast paced technically challenging environment Preferred Experience: · Exposure to RMM platforms and scripting (PowerShell, batch, etc.) · Exposure to basic firewall and VLAN configurations · 2+ years of IT support experience or fast-paced environment Performance Indicators · Job Knowledge: Mastery of assigned tools, systems, and technical domains · Work Quality: Accurate ticket documentation, adherence to SOPs, and internal knowledge contribution · Communication: Clear and professional dialogue with clients, teammates, and managers · Dependability: Accountability for your workload, punctuality, and ability to operate independently · Teamwork: Positive collaboration across teams and departments What You Bring to the Table · A client-first mentality grounded in empathy and urgency · The ability to stay calm and confident in unfamiliar or high-pressure situations · A commitment to continual improvement both technical and interpersonal · A passion for solving problems and helping others succeed through technology Our Commitment to You · A clear development path from Tier 1 to Tier 2 and beyond · A collaborative and supportive team culture · Opportunities to work on diverse and meaningful projects ## Description The Remote Services Engineer is a hybrid Tier 1/Tier 2 support technician who serves as the front line of our IT support delivery team. You will troubleshoot a broad range of end-user issues, manage client requests, and provide best-in-class technical support remotely. This role requires a methodical approach, persistent problem solving, and a service-oriented mindset that reflects Savant's core values: Relationships, Integrity, Spirit, and efficacy., · "Tier 1" Support Functions (Primary Focus) · Troubleshoot Microsoft 365 login, email, and profile issues · Resolve Outlook connectivity and send/receive failures · Manage Active Directory and Azure AD accounts (password resets, unlocks, group · memberships) · Provide basic printer and peripheral support (drivers, connectivity, print queues) · Assist with VPN client setup, MFA issues, and remote access troubleshooting · Accurately document all actions in ConnectWise and update IT Glue · documentation "Tier 2" Support Functions (Growth Path) · Conduct advanced email flow diagnostics and resolve delivery failures · Understand SPF, DKIM, and DMARC for mail domain security · Resolve persistent network connectivity issues (DNS, DHCP, Wi-Fi, VLANs) · Assist in server-level issue resolution (Group Policy, file shares, folder redirections) ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [JavaScript? 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